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Customer Success Engineer
Safe Security
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Execute new customer onboarding process and associated activities
- Verify initial customer use cases are met and the customer obtains value
- Add value to the product offering by proactively providing solutions to common customer needs.
- Diagnose and troubleshoot technical issues and drive them to resolution
- Deploy service releases, patches, requests, and customizations
- Participate in major incident management and creation of root cause analysis
- Escalate unresolved issues to appropriate internal teams and work with them for resolution
- Create and distribute knowledge and information with other team members and the company
- Optimize efficiency through automation of common repetitive tasks.
- Partner with Customer Success Manager for account transition post onboarding
- Other technical duties as necessary
- 1+ years of experience in delivering and supporting customers in a technical capacity, such as Customer Success Engineer, Technical Support Engineer, and similar roles in a SaaS-based environment.
- Excellent analytical and problem-solving skills with the ability to provide step-by-step technical help, both written and verbal.
- Demonstrable experience in Python scripting.
- Demonstrable experience in enhancing customer value experience of product features.
- Strong communication skills, with the ability to adapt context to a range of audiences and situations.
- AWS Cloud Practitioner certification and/or demonstrable experience supporting AWS-based SaaS solutions
- Experience using DataDog or equivalent operational tooling for proactive diagnosis and fault finding.
- Demonstrable scripting skills to exercise documented APIs.
- Ability to work independently in a self-managed way.
Employment Type: Full Time, Permanent
Functional Areas: Other
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