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92 Alltech Solutions Jobs

Application Support

1-4 years

Bangalore / Bengaluru

1 vacancy

Application Support

Alltech Solutions

posted 4mon ago

Job Description

 
Responsibilities:
  • Monitor and Triage alerts raised for the services and platforms and provide Level 2 technical support.
  • Perform root cause analysis of production errors and resolve technical issues in the applications supprted.
  • Review and interpret logs, familiarity with identifying patterns, querying and analyzing logs.
  • Create, maintain and enhance the documentation of L2 support and DevOps processes, procedures and configurations. Understand and adhere to project SLAs and KPIs.
  • Identify recurring issues and develop scripts to eliminate or automate issues.
  • Design procedures for system troubleshooting and maintenance. Enagage with customers and end users in resolving day to day support issues.
Experience:
  • Experience as a production support engineer or in a similar role in 24*7 application support.
  • Experience in ITIL processes - Incident Management, Problem Management, Change Management.
Primary Skills:
  • Linux, Microservices, Harness (CI/CD), Github, Jira, SumoLogic.
Secondary Skills:
  • AWS, Apigee, Prometheus, Pager Duty. Knowledge of PostGres database or any other similar database. Problem-solving attitude. Collaborative team spirit.

Employment Type: Full Time, Permanent

Read full job description

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