Guest Relation Executive

Role & responsibilities

◘ To manage the lobby operations - service, front-desk, upkeep & cleanliness of the lobby areas by checking the site readiness check list on a daily basis.

◘ To Meet & Greet guests with personalized greetings and make them feel welcome and give the experience with warmth and hospitality by paying attention to all customers.

◘ To Ensure service is done in 1 minute of the guest arrival, Mineral water replenishment and speedy service in all areas.

◘ To maintain the coordination between teams.

◘ To take a round of the entire sales office in the Morning before the operations start to check if there are any H/K, admin related flaws and ensure to inform admin about any technical issues

◘ To take a Morning briefing before the operations start with the team to discuss daily appointments.

◘ To provide a list of appointments to the Security and service team before the operations start.

◘ Ensure to be present in the lobby before the customer appointment.

◘ Emphasis should be laid on guest interaction and maximum details to be captured in terms of customer preferences & profiles.

◘ Be Innovative and give ideas/suggestions in enhancing customer service to your reporting Manager.

◘ Ensuring to keep your reporting Manager informed of any issues pertaining to work.

Ensuring to discuss with the reporting Manager any training requirements for the growth and development in the company.