Shiprocket - Senior Manager - Courier Strategy & Supply Design (6-10 yrs)

Job Summary:

We are seeking a proactive and detail-oriented professional to drive courier strategy and supply design initiatives. This role focuses on strengthening our logistics network, optimizing supply, and ensuring scalability to support business growth. The ideal candidate will have hands-on experience in logistics, dark stores, quick commerce, and dark store fulfillment, coupled with strong negotiation and data analysis skills.

Key Responsibilities:

Courier Strategies and Onboarding:

- Develop Courier Strategies: Formulate comprehensive strategies to improve operational efficiency, geographic reach, and cost-effectiveness.

- Evaluate and Onboard Partners: Identify potential courier partners, evaluate their capabilities, and lead the end-to-end onboarding process, including negotiations and contract finalizations.

- Operational Enablement: Collaborate with internal teams to ensure seamless technical integrations and compliance for new partners.

- Training: Develop materials and train courier partners on processes, compliance, and performance standards.

Supply Creation & Optimization

- Network Expansion: Identify coverage gaps and establish partnerships with 3PL providers, regional logistics players, and niche service providers, focusing on dark stores and quick commerce needs.

- Cost Efficiency: Negotiate pricing, volume discounts, and payment terms to optimize logistics costs while maintaining service quality.

- Scalability & Innovation: Implement scalable supply strategies and introduce innovative solutions like tech-driven optimization tools and industry first solutions.

Cross-Functional Collaboration

- Collaborate with sales, operations, and product teams to align courier partnerships with customer requirements.

- Work with marketing to create campaigns tied to courier performance milestones.

- Coordinate with account management teams to address service issues and incorporate feedback.

Qualifications and Experience

Educational Background: Bachelors degree or equivalent. MBA is a plus

Experience: 6-10 years in logistics, courier management, or supply chain roles, with proven experience in dark stores, quick commerce.