Senior Manager - Tax (8-12 yrs)

Job Description:

- Hire, develop, manage, evaluate, and direct the team coordinating the activity of staff, assigning and/or adjusting workloads, as required, to ensure work is completed in an accurate and timely manner, and in compliance with client SLAs.

- Coach, mentor and provide leadership development to team members, to optimize engagement, operational excellence and create a deeper bench of experienced talent.

- Engage key stakeholders and internal customers to ensure expectations are clearly defined and being met.

- Act as a point of escalation for US and other global geos' stakeholders & customers and facilitates timely remediation of issues; ensures resources, capabilities and capacity to meet both existing and new business demand - Instil a strong focus on customer service and satisfaction.

- Build strong, trusting relationships with US, employees, and internal customers.

- Ensure adherence to process controls to help mitigate financial, customer service, reputation, and data security risks.

- Generate operational metrics to communicate and manage the performance of the production team.

- Escalate potential service issues to Senior Management.

- Directs work within clear budgetary guidelines.

- Train team members on new or enhanced operation procedures and policies.

- Implement quality control measures.

- Performs interview process for new hires for roles within team.

- Other related production activities as required.

- Facilitate the delivery of training as required by internal or external customers.

- Provide backup to team and after-hours work, as necessary.

- Defines standards and reusable approaches within the Services operational framework.

- Is accountable for on-going management of effective client service relationship in one area of the business as the main point of contact for senior client representatives.

- Other duties may be assigned from time to time.

- Drive Innovation and transformation related efforts in the group, resulting to FTE saving/Cost savings/efficiency gain.

- Engage with product development teams and look for opportunities to simplify solutions for our clients and Ukrewers.

- Hands on experience in creating PPT's, conducting larger forums for the team.

QUALIFICATION:

- MBA finance or bachelor's degree in finance, corporate accounting or related field.

- 8+ years in a management role |5+ years of process/operational excellence experience.

- Should have managed minimum span of 60+ and experience with managing the managers.

- Good knowledge on designing Performance Metrics for the team.

- Significant experience leading and managing service operations with US stakeholders and senior leaders.

- Experience building teams during rapid growth cycles and a proven track record of building an engaging culture for employees.

- Solid financial acumen, proficiency in accounting, US / other global tax, or payroll principles and budget management.

- Preferred Qualifications: In-depth experience managing US payroll processing and tax business processes Expert knowledge of US payroll laws, including employer and employee multi-state payroll taxation Certified Payroll Professionals with knowledge of payroll and tax accounting practices are preferred.

- Certified Payroll Professional (CPP), Certified Treasury Professional (CTP) Working knowledge of UltiPro is a plus Must be proficient in Microsoft Office (Excel, Word, and PowerPoint) Strong interpersonal and communication skills Excellent customer services skills Results oriented and self-motivated.

- Conflict resolution Ability to handle multiple tasks under tight deadlines.

Education/Certification/License: A bachelor's degree in IT, business, accounting, computer science, or a related field or equivalent work experience will be considered.