Technical Lead - Salesforce Sales & Service Cloud (13-16 yrs)

SALARY : 35LPA - 36LPA

We are hiring for Salesforce Sales and Service Cloud Technical Lead

Years of Experience :

Salesforce Sales and Service Cloud Experience - 8+ Years

Overall Salesforce Experience - 13+ years

Location : Hybrid work Locations- GGN/Noida-, 3 days work from customer office, first office Ameriprise Udyog Vihar and second office Sector 65, Noida

Preferred Certifications :

- Salesforce Sales Cloud Consultant

- Salesforce Service Cloud Consultant

- Salesforce Certified Administrator

- Salesforce Associate

- Salesforce Platform Developer II

Responsibilities :

- At least 5+ years of experience in designing and developing custom solutions in the Salesforce marketing space.

- Leading a POD of Sales and Service Cloud Developers and deliver as per the project timelines and expectations with high quality

- Requirements Gathering, Technical Documentation, System Configurations, User Training, Data Analysis & Business process implantation/improvement.

- Provide solutions and ideas on how the Salesforce modules that are listed above can be leveraged and can be used for the business need.

- Collaborate with cross-functional teams including IT, Marketing, Data to gather and document requirements for new and existing Salesforce solutions.

- Create and maintain technical documentation, including functional specifications and system diagrams.

- Develop a deep understanding of the business processes to help identify areas where Salesforce solutions can add value.

- Provide user training and support to ensure end-users can effectively use Salesforce solutions.

- Train Customer stakeholders on how to use the system and perform various business tasks using Salesforce.

- Provide ongoing support and assistance to marketing stakeholders as they learn and adopt the Salesforce Service and Sales Cloud

- Translate business requirements into technical solutions that can be implemented using

- Consult with the Solution Architect to ensure that the proposed solution aligns with the overall technical architecture and best practices.

- Collaborate with the Solution Architect to provide technical guidance to stakeholders and ensure that the project meets technical standards and requirements.

- Participate in meetings and discussions with business partners and marketing teams to provide updates on Salesforce projects and gather feedback.

- Build strong relationships with business partners and Sales/Service teams to foster collaboration and communication.

- Provide recommendations to improve existing Salesforce solutions and implement new features and functionalities.

- Developing and implementing best practices for data management, segmentation, and personalization.

- Conducting demos, training sessions for the business and other team members to ensure they have the skills and knowledge needed to effectively use Salesforce Sales and Service Cloud.

- Collaborating with the Salesforce Implementing group and drive the business & development decisions that are beneficial for Customer in the long run.

- Collaborating with developers and other stakeholders to ensure seamless integration between Salesforce and other systems.

- Communicate development status on a regular basis to stakeholders, escalating any identified risks

Competencies :

- 13 years of Salesforce.com development experience as well as experience in systems integration environments with large, complex third-party solutions coupled with proven expertise integrating solutions with other applications within the overall technology environment

- Demonstrative success with at least three large Salesforce.com implementation

- Excellent knowledge of Salesforce.com architecture and data model

- Demonstrated team building and project management skills

- Proven management and mentorship of development team direct reports preferred

- Experience in Agile development methodologies

- Well versed with CI/CD implementation in Salesforce project