Salesforce Functional Consultant - Sales & Service Cloud (9-15 yrs)

Job Description :

The Salesforce Functional Consultant (Project Lead) is a key role within Business Systems Group, responsible for overseeing the design, implementation, and optimization of our Salesforce platform.

The position involves solutioning multiple Salesforce projects/enhancements, ensuring they align with our strategic business objectives.

The ideal candidate will possess deep functional expertise in Salesforce, a proven track record of successful project delivery, and the ability to effectively collaborate with diverse stakeholders to drive innovative solutions and achieve consensus.

Roles and Responsibilities :

- 10+ yrs of Total Experience.

- Collaborate with business stakeholders to gather and analyze requirements, ensuring alignment with business goals and objectives.

- Design and implement Salesforce solutions to address business needs, including customizations and integrations.

- Conduct workshops and training sessions to educate users on Salesforce features and best practices.

- Manage and execute all phases of Salesforce projects, including requirements gathering, design, development, testing, deployment, and post-implementation support.

- Create and maintain comprehensive project documentation, including functional specifications, user stories, and process flows.

- Provide ongoing support and maintenance for Salesforce applications, including troubleshooting and resolving issues.

- Ensure data integrity and security within the Salesforce platform.

- Stay current with Salesforce updates and new features, proactively recommending improvements and enhancements.

- Foster a culture of innovation and continuous improvement within the team.

Essential Skills :

- Strong experience in designing and implementing Salesforce solutions, including customizations and integrations.

- Deep expertise in Services, Sales, CPQ, Marketing, & Community cloud of Salesforce.

- At least 2+ years of experience in Salesforce Lightning.

- Proficiency in Salesforce configuration, including workflows, process builders, validation rules, and security settings.

- Hands-on experience with Salesforce automation tools, such as Flow and Process Builder.

- Excellent understanding of Salesforce architecture and best practices.

- Ability to create detailed and accurate project documentation.

- Experience working in Agile environments and familiarity with SDLC processes.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills, with the ability to manage various stakeholders effectively.

- Ability to work independently and as part of a team in a fast-paced environment.