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Executive - Customer Service
Sharekhan
posted 8d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Role & responsibilities
- Answer customer queries professionally through all the servicing channels and provide information / resolutions within the specified turnaround time.
- Record and categorize all customer interactions.
- Interact with internal department for query resolution, maintain regular follow-ups.
- Provide regular updates to the Customer for attempted open cases.
- Adhere to the servicing escalation matrix so that specified TATs are achieved.
Preferred candidate profile
- Graduation.
- 0-1 year of experience.
- Good written and Verbal communication skills
- Experience with Similar Background
Interested candidate can share their updated CVs at neha.singh@sharekhan.com
or can directly connect on 8655403320
Employment Type: Full Time, Permanent
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What people at Sharekhan are saying
Rating based on 22 Customer Service Executive
reviews
Anonymous · Finance & Accounting
in Mumbai
It's great journey
- Salary - Good
All things are good
- Job security - Poor
Customer Service Executive salary at Sharekhan
What Sharekhan employees are saying about work life
Sharekhan Benefits
Job Training 
Soft Skill Training 
Health Insurance 
Work From Home 
Team Outings 
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