Full Operations Manager (HR, Admin, Client Services, Sales, Marketing)

We are seeking a dynamic and self-motivated Operations Manager to oversee a broad range of operational responsibilities within SEVENCORE TECHSTACK PRIVATE LIMITED. This role is critical in ensuring smooth business operations and managing key functions such as HR, recruitment, client services, administration, managing employees and clients . The successful candidate will assist the Founder, Co-Founders, and key stakeholders in minimizing daily operational input and enabling them to focus on business growth strategies.

- Leverage Generative AI tools such as ChatGPT to assist in day-to-day tasks, client communication, documentation, and other business functions.

- Continuously explore new tools and techniques to improve efficiency and productivity using Prompt Engineering.

- Identify and set up operational processes for new projects and ensure their smooth integration with existing workflows.

- Maintain punctuality and a professional approach toward work, ensuring deadlines and objectives are met.

- Develop and improve operational processes and SOPs across departments for efficiency and effectiveness.

- Ensure compliance with company policies and continuous process improvement.

- Assist the Founder and Co-Founders in managing their workload, reducing operational input, and focusing on high-level growth strategies.

- Schedule meetings, coordinate calendars, and handle various administrative tasks for leadership.

- Oversee daily office administration, ensuring smooth day-to-day operations.

- Manage internal communication, reporting, and documentation processes.

- Coordinate with external vendors, suppliers, and service providers for operational needs.

- Manage the end-to-end recruitment process, from screening candidates to onboarding.

- Design and optimize Standard Operating Procedures (SOPs) for all HR functions.

- Implement employee engagement initiatives and resolve HR-related queries.

- Performance management and employee training development.

- Act as the primary point of contact for client inquiries, ensuring timely resolution and continuous client satisfaction.

- Manage client accounts, service appointments, installations, and maintenance schedules.

- Collaborate with internal teams (sales, technical support) to ensure seamless service delivery and client success.

Preferred Candidate Profile:

- Experience: 3-6 years in operations, HR, client services, or a similar role. Experience in handling multiple functions such as HR, sales, marketing, and administration is a plus.

- Education: Bachelors degree in Business Administration, HR, Marketing, or a related field.

- Technical Skills:

- Strong understanding of business operations and process optimization.

- Proficiency in Generative AI Tools, especially ChatGPT.

- Knowledge of CRM, HR management tools, and office automation software.

- Soft Skills:

- Strong communication and interpersonal skillsable to engage and convince clients and employees effectively.

- Self-motivated and result-oriented, with the ability to work under pressure and meet deadlines.

- Leadership ability—able to manage and motivate teams effectively.