Staff Systems Operations Engineer- Infrastructure

What you get to do in this role:

• Manage the end-user experience for ServiceNow, including training, support, and engagement

• Provide technical expertise for ServiceNow modules, including ITSM, ITOM, and ITBM

• Lead the Service Desk team in resolving technical issues and ensuring seamless User experience

• Develop and maintain technical documentation for ITSM,ITOM &ITAM and related processes

• Collaborate with the Global Tech Lounge team to ensure seamless User experience and manage day to day operations.

• Work with a global team to ensure 24/7 support and coverage for all essential functions like MIM & Command centre

• Track and report on SLAs (Service Level Agreements) to ensure high levels of service quality

• Develop and maintain reports, dashboards, and KPIs to measure adoption and usage

• Stay up-to-date with ServiceNow releases, features, and best practices.

• Drive user adoption and feedback to continuously improve the ServiceNow experience and deliver Now On Now experiences Qualifications

To be successful in this role you have:

5+ years of experience in IT, including 2+ years of hands-on experience with ServiceNow tools

• Strong technical knowledge of ServiceNow module