Instructional Designer

What you get to do in this role:

As a member of the team, you ll partner with teammates and key stakeholders to evaluate, design, develop and deliver effective learning solutions to empower ServiceNow employees. You ll apply knowledge and understanding of the essential aspects of curriculum design and development to execute learning strategies, deliver learning outcomes, and maximize the learning experience.

A successful candidate should be curious, analytical, resourceful, team-oriented, and intrinsically motivated, with a strong instructional design background.

• Conduct needs analysis that leads to effective design strategies aligned with company and organizational goals and articulate the measurable business impact of the learning solution.
• Design high quality learning programs and curriculum strategies for a variety of delivery types (eLearning, video, instructor-led, blended, etc) in partnership with individuals and groups, across multiple organizations.
• Acquire and synthesize knowledge and information from subject matter experts, process owners, peers, documentation, and other sources to create innovative design strategies.
• Collaborate with Content Developers in identifying and applying instructional modalities, techniques, and methods for planning, designing, and developing instructional content for highly complex programs.
• Adhere to appropriate instructional standards and best practices to create storyboards for eLearning and video. Receive and incorporate feedback from peers and subject matter experts.
• Write scripts for voice-over audio and instructional text and collaborate with Content Developers to turn storyboards and scripts into finished deliverables.
• Conduct course evaluations to determine the effectiveness of training and incorporate measurement and assessment results into future projects.
• Anticipate how changes in the organization or industry may impact the team and identify innovations to the way we design, develop, and deliver training.