AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Premium Employer
i
This company page is being actively managed by
ServiceNow Team. If you also belong to the team, you
can get access from
here
ServiceNow
Compare
All Filters
114 ServiceNow Jobs
Senior Manager, UX Research
12-15 years
₹ 51 - 60L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Hyderabad / Secunderabad, Ahmedabad
1 vacancy
Senior Manager, UX Research
ServiceNow
posted 9hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Grow and mentor a team of researchers and supporting research roles, ensuring quality and consistency of delivery for the team.
- Guide researchers on the design and execution of generative, formative, and summative research to support product design and development (including but not limited to ethnography, interviews, surveys, concept testing, and usability studies).
- Review and provide feedback on research project plans and research deliverables.
- Coordinate with the Head of Research and Insights and peer Research Managers to set Research team priorities.
- Partner with Design Operations and Business Operations in planning, execution, and new process definition for the broader Experience Organization.
- Set goals and methods to measure research and design success.
- Forecast resource needs and grow the team to provide necessary capabilities and expertise.
- Partner closely with Business Unit and Product Management Leadership to influence the portfolio strategy and roadmaps with validated user research findings from your team.
- Own the operations of the Research team which includes overseeing; resource planning, research budget, hiring process and pipeline, research vendor management, process standardization, and tool selection and usage.
- Building and owning a customer access and recruitment program for conducting and tracking research.
- Oversee team communications by finding creative and compelling ways to present and evangelize research insights throughout the company, in order to help cultivate a highly-informed, more effective, and more empathetic organization.
- Should be comfortable with architectural definition such as user profiles, workflows, information architecture definition, wireframing, etc with the aim of keeping a broader perspective of how your team s research can influence the broader ServiceNow product strategy.
- Expect to travel up to 20% of the year.
To be successful in this role you have:
- At least 12 years or equivalent combination of education and experience successfully applying user research methods to the design of great products.
- Experience growing and managing a team of researches of varying levels.
- Experience planning, developing and conducting User Research and Testing.
- Experience working with Enterprise IT software (e.g. ServiceNow, Salesforce, PeopleSoft) and various mobile, desktop, and emerging UI platforms (voice, AI, etc.).
- Comfortable in a customer facing role where you need to represent the ServiceNow brand.
- Knowledge of user interface design, usability evaluation techniques, perception, cognition, task analysis, experimental design and statistics.
- Must have strong written and verbal English communication skills.
- Obsessed with the relentless pursuit of UX perfection.
- Irritated when encountering pull door handles that can only be pushed inward.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Manager roles with real interview advice
What people at ServiceNow are saying
Senior Manager salary at ServiceNow
reported by
24
employees
with 10-17
years exp.
₹36
L/yr - ₹60
L/yr
144%
more
than the average Senior Manager Salary in India
View more details
What ServiceNow employees are saying about work life
based on 372 employees
Flexible timing
Monday to Friday
No travel
Day Shift
ServiceNow Benefits
Submitted by Company
Financial & Retirement Benefits Insurance, Health & Wellness Benefits Perks & Discounts Annual Professional Growth Support Family & Parental Benefits Generous Vacation & Time Off
Submitted by Employees
View more benefits 
Compare ServiceNow with
Salesforce
Compare
Oracle
Compare
SAP
Compare
Microsoft Corporation
Compare
IBM
Compare
Adobe
Compare
Cisco
Compare
VMware Software
Compare
Accenture
Compare
HCLTech
Compare
Amdocs
Compare
Automatic Data Processing (ADP)
Compare
24/7 Customer
Compare
Thomson Reuters
Compare
NCR Voyix
Compare
Oracle Cerner
Compare
Chetu
Compare
R Systems International
Compare
Dassault Systemes
Compare
Globant
Compare
Similar Jobs for you
ServiceNow Hyderabad / Secunderabad Office Location
Hyderabad Office
Service Now, Level 3, Block C, iLabs Centre, Inorbit Mall Road, Madhapur
Hyderabad
Telangana 500081
Telangana 500081
Staff Systems Engineer - Patching and Vulnerability Remediation lead
10-15 Yrs
Hyderabad / Secunderabad, Ahmedabad
Share an Interview