ServiceNow Consultant - 3-9yrs Experience - PAN India

ServiceNow Consultant

• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
• Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.
• Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs.
• Integrations knowledge using REST, SOAP
• Hands-on Experience on Service Portal
• Hands-on Experience on Performance Analytics
• Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements
• Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to’ questions.
• Define complex application development administration and programming standards.
• Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
• Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.
• Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage

HRSD

• Experience with the ServiceNow HR Service Delivery (HRSD) application
• Knowledge of HR functions, processes, and best practices
• Knowledge of Case Management, Knowledge Management best practices and design
• Experience designing and/or implementing an HR Shared Services center
• Worked with integration like success factor
• Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.
• Minimum 3 years of ServiceNow scripting experience is required
• Experience in HRSD and ITSM modules is must.
• PowerShell Coding Experience is must
• Experience with Flow Designer, Server Side scripting and Client Side scripting.
• Hands-on experience of ServiceNow Integration with third party application.
• Certifications: Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS)

ITOM

• Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM - Discovery solutions.
• Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, and Configuration Management.
• Design and Develop Discovery Patterns and Schedules to Ensure successful Discovery of CIs through MID Server, Horizontal Discovery, Top Down Discovery, Patterns and probes for Discover Data Center, Network , SAP and Cloud CIs.
• Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation.
• Configure and maintain the CMDB data model as per CSDM framework, ensuring accurate and up-to-date configuration item (CI) information.
• Integrate ServiceNow with other internal and external data sources.
• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
• Stay updated with the latest ServiceNow releases and ITOM/Discovery specific features, proactively identifying opportunities for process improvement and system optimization.
• Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
• Provide leadership and guidance to junior consultants and project teams, fostering a collaborative and high-performance work environment.