ServiceNow Developer(ITSM)

Overview of Providence

At Providence, we use our voice to advocate for vulnerable populations and needed reforms in health care. We pursue innovative ways to transform health care by keeping people healthy, and making our services more convenient, accessible, and affordable for all. In an increasingly uncertain world, we are committed to high-quality, compassionate health care for everyoneregardless of coverage or ability to pay. We help people and communities’ benefit from the best health care model for the future—today. Together, our 119,000-plus caregivers/employees serve in 51 hospitals, more than 1000 clinics and a comprehensive range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington in United States. Providence Information Service (commonly known as Information technology) is aimed to digitally enable our vision of Health for a better world. We make use of multiple technological stacks spread across Microsoft, Oracle, JAVA, Python, and many new open sources. Providence Global Centre recently launched in Hyderabad, India as Global Capability Centre for Providence looking to leverage the India talent to help meet our global vision and scale our Information Services and products to the world of Cloud.

Job Description 

The ServiceNow Developer resource will be engaged in all phases of the software development lifecycle which includes the design, development, documentation, testing, deployment, and maintenance of ServiceNow projects. 

Experience 3-5 years. 

Responsibilities

• Evaluate, troubleshoot, and perform root-cause analysis for production issues and system failures. Determine corrective action and improvements to prevent recurrence. Provide implementation/production support, as required.
• User Profile Management, Integration Management, Disaster Recovery, Instance cloning and upgrade activities and Environment Management
• Execute the creation of low-level design documents (including code samples/outlines) and detailed engineering specifications based on complex business, user, and non-functional (e.g. performance, reliability, balance, and controls) requirements.
• Write ServiceNow client, server scripts, REST integrations, and scoped applications that adhere to standards, procedures, and techniques.
• Maintain integrity of existing program logic according to specifications.

 Skills

• 4+ years of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow platform.
• Development experience with JavaScript, AngularJS, HTML, CSS and XML.
• Experience with Now Platform features UI Builder, Flow Designer, and Integration Hub
• Strong working knowledge of various ServiceNow components such as Service Desk, Change Management, Incident Management, Portal,  Asset Management, Problem Management, CMDB, Knowledge Management, ServiceNow Scripting, and Service Request Management
• Strong working experience on Integrations with various products
• Excellent oral and written communication skills, including the ability to communicate detailed and complex information to others.
• ServiceNow Administrator Certification Mandatory
• Any ServiceNow Developer Certification preferred
• ITIL Foundations 3 or higher preferred
• Good to have Angular JS