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44 Accenture Service Delivery OPS Senior Analyst Jobs
Service Delivery Ops Senior Analyst
5-8 years
Hyderabad / Secunderabad
Service Delivery Ops Senior Analyst
Accenture
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Skill required: User-Generated Content Moderation - Content Moderation
Designation: Service Delivery Ops Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
Language - Ability:English(Domestic) - Intermediate
What would you do?
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
What are we looking for?
The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature
Roles and Responsibilities:
Qualifications
Any Graduation
Employment Type: Full Time, Permanent
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What Service Delivery OPS Senior Analyst at Accenture are saying
Rating based on 13 Service Delivery OPS Senior Analyst
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Anonymous · Customer Success, Service & Operations
in Hyderabad / Secunderabad
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It is the top 2 MNC
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Service Delivery OPS Senior Analyst salary at Accenture
reported by
161
employees
with 6-14
years exp.
₹6
L/yr - ₹12.4
L/yr
At
par with the average Service Delivery OPS Senior Analyst Salary in India
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What Accenture employees are saying about work life
based on 54.4k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Accenture Benefits
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