Service Delivery Ops Senior Analyst

Skill required: Payroll - Payroll Process Design



Designation: Service Delivery Ops Senior Analyst



Qualifications:Any Graduation



Years of Experience:5 to 8 years



What would you do?
This role involves a deeper understanding of Payroll Admin and leveraging expertise to solve specific problems pertaining to payroll. The role includes managing and leading a team of employees, communicating company goals, safety practices, and deadlines to the team, motivating team members, assessing performance, and providing help to management, including hiring and training. The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members.

Delivery & Client Management:Ensure adherence to designed processes, understand existing metrics, liaise with the Service Management Team, plan and monitor volume allocation strategies, create and implement governance mechanisms, ensure service measures and outcomes are met, demonstrate strong customer service, manage service issues and escalations, create logical plans with realistic estimates, develop and maintain excellent relationships with internal and external clients, and ensure Business Continuity and Disaster Recovery Plans are up to date.

Subject Matter Expertise / Training / Updates / Quality / Documentation:In-depth understanding of Payroll Processes, support in Knowledge Transfer, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, escalate issues when necessary, and actively participate in process-related business meetings.

OE OPEX & Continuous Improvement:Liaise with the Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, and ensure process controls are followed.

Collaboration:Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders.

Team Management & Team Development



What are we looking for?
Functional Competencies:

Extensive experience in Payroll Processes

Clear understanding of existing metrics and how they are measured

Business Process Implementation

Strong MS Office and Excel skills

Client Interfacing skills (Email & Phone)

English language proficiency

Proficient with Business Excellence PracticesAdaptable and flexible

Problem-solving skills

Agility for quick learning

Written and verbal communication


Roles and Responsibilities:

In this role you are required to do analysis and solving of increasingly complex problems

Your day to day interactions are with peers within Accenture

You are likely to have some interaction with clients and/or Accenture management

You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments

Decisions that are made by you impact your own work and may impact the work of others

In this role you would be an individual contributor and/or oversee a small work effort and/or team

Please note that this role may require you to work in rotational shifts


Qualifications

Any Graduation