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Engaged Employer

Capgemini

Compare

3.7

based on 41.9k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

7 Capgemini Service Delivery Manager Jobs

Service Delivery Manager

Capgemini Technology Services India Limited

3.7

based on 41.9k Reviews

15-20 years

Kolkata

Service Delivery Manager

Capgemini

posted 26d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service AWS Project Management Operations Management Technical Program Management ITIL

+ 7 more

Job Description

About The Role :

Lead the Contact center operation engagement along with engagement director across the geography.

Should have done and managed Customer service operation and Transformation for Global clients and should have experience in handling global clients.

Working with Solution teams to develop and deliver solutions.

Provide guidance/working with the team in terms of responding to RFI/RFP.

Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace.

Should have good understanding of the latest Technology trends in the market and should have worked on the same.

Should have independently conducted Workshop with the clients.

and experience in creating and deliver packs to the clients as part of the client interaction should have worked in operating big contact center experience for third party.

Primary Skill

Cross sectoral experience including manufacturing, utilities, financial services and media and entertainment companies must have experience in one of the following:AWS, GENESIS.

Designing and delivering the Contact center operating model including the role of Shared Services/Outsourcing.

Secondary Skills

Strong leadership team to lead a small team, demonstrable track record in Customer service operations.

Experience of running projects and excellent communication skills and evidence of thought leadership and innovative thinking.

Employment Type: Full Time, Permanent

Read full job description

Capgemini Interview Questions & Tips

Prepare for Capgemini Service Delivery Manager roles with real interview advice

What Service Delivery Manager at Capgemini are saying

3.2

Rating based on 38 Service Delivery Manager reviews

Anonymous · Project & Program Management in Kolkata

Likes

Depends on the project, but I had a good time.

Salary - Good

+5 more

Dislikes

The "they're old so they deserve it" conundrum. Promotions and ratings should go through according to merit and not seniority

Promotions - Poor

Read 38 Service Delivery Manager reviews

Service Delivery Manager salary at Capgemini

reported by 399 employees with 12-20 years exp.

₹8.5 L/yr - ₹35 L/yr

26% more than the average Service Delivery Manager Salary in India

View more details

What Capgemini employees are saying about work life

based on 41.9k employees

71%

88%

64%

84%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Capgemini Kolkata Office Location

View all

Kolkata (1)

Kolkata Office

1st Floor, Unitech Hi-Tech Structures Ltd , IT/ITES SEZ, Info Space Complex, Tower A B & C Block , New Town, Rajarhat, West Bengal, Kolkata Kolkata
700156