Search

Jobs

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Capgemini Team. If you also belong to the team, you can get access from here

Capgemini Verified Tick

Compare button icon Compare button icon Compare
3.7

based on 41k Reviews

Play video Play video Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern
filter salaries All Filters

7 Capgemini Service Delivery Manager Jobs

Service Delivery Manager

Capgemini Technology Services India Limited

 · 

3.7

 based on 41k Reviews

15-20 years

Kolkata

Service Delivery Manager

Capgemini

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service AWS Project Management Operations Management Technical Program Management ITIL

+ 7 more

Job Description


 

About The Role : 
  • Lead the Contact center operation engagement along with engagement director across the geography.
  • Should have done and managed Customer service operation and Transformation for Global clients and should have experience in handling global clients.
  • Working with Solution teams to develop and deliver solutions.
  • Provide guidance/working with the team in terms of responding to RFI/RFP.
  • Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace.
  • Should have good understanding of the latest Technology trends in the market and should have worked on the same.
  • Should have independently conducted Workshop with the clients.
  • and experience in creating and deliver packs to the clients as part of the client interaction should have worked in operating big contact center experience for third party.


    •  

    Primary Skill 
  • Cross sectoral experience including manufacturing, utilities, financial services and media and entertainment companies must have experience in one of the following:AWS, GENESIS.
  • Designing and delivering the Contact center operating model including the role of Shared Services/Outsourcing.


    •  

    Secondary Skills 
  • Strong leadership team to lead a small team, demonstrable track record in Customer service operations.
  • Experience of running projects and excellent communication skills and evidence of thought leadership and innovative thinking.

    • Employment Type: Full Time, Permanent

    Read full job description

    Capgemini Interview Questions & Tips

    Prepare for Capgemini Service Delivery Manager roles with real interview advice

    What Service Delivery Manager at Capgemini are saying

    3.2
     Rating based on 38 Service Delivery Manager reviews

    Likes

    Depends on the project, but I had a good time.

    • Salary - Good
      • +5 more
    Dislikes

    The "they're old so they deserve it" conundrum. Promotions and ratings should go through according to merit and not seniority

    • Promotions - Poor
    Read 38 Service Delivery Manager reviews

    Service Delivery Manager salary at Capgemini

    reported by 392 employees with 12-20 years exp.
    ₹9.7 L/yr - ₹33 L/yr
    25% more than the average Service Delivery Manager Salary in India
    View more details

    What Capgemini employees are saying about work life

    based on 41k employees
    71%
    88%
    64%
    84%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Capgemini Benefits

    Submitted by Company
    Salary
    Flexible working
    Leave
    Mobility
    Pension
    Submitted by Employees
    Work From Home
    Cafeteria
    Soft Skill Training
    Health Insurance
    Job Training
    Gymnasium +6 more
    View more benefits

    Compare Capgemini with

    Wipro

    3.7
    Compare

    Accenture

    3.8
    Compare

    Cognizant

    3.8
    Compare

    TCS

    3.7
    Compare

    Infosys

    3.6
    Compare

    Tech Mahindra

    3.5
    Compare

    LTIMindtree

    3.8
    Compare

    Genpact

    3.8
    Compare

    NTT DATA, Inc.

    4.0
    Compare

    IBM

    4.0
    Compare

    Mphasis

    3.4
    Compare

    Deloitte

    3.8
    Compare

    Google

    4.4
    Compare

    Amazon

    4.1
    Compare

    DXC Technology

    3.7
    Compare

    PwC

    3.4
    Compare

    KPMG India

    3.5
    Compare

    Microsoft Corporation

    4.0
    Compare

    Ernst & Young

    3.4
    Compare

    Bosch Global Software Technologies

    3.9
    Compare

    Similar Jobs for you

    Service Delivery Manager at FCM Travel

    Noida

    10-15 Yrs

    ₹ 20-30 LPA

    Lead Operator at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    16-25 Yrs

    ₹ 12-17 LPA

    Manager at Resource Pro

    Bangalore / Bengaluru

    12-22 Yrs

    ₹ 14-24 LPA

    Service Delivery Manager at Cognizant

    Hyderabad / Secunderabad

    12-17 Yrs

    ₹ 14-22.5 LPA

    Service Delivery Manager at Locuz

    Mumbai

    10-17 Yrs

    ₹ 10-17 LPA

    Delivery Operations Associate at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    10-14 Yrs

    ₹ 12-16 LPA

    Service Delivery Manager at Booking Holdings

    Bangalore / Bengaluru

    8-12 Yrs

    ₹ 18-33 LPA

    Service Delivery Manager at Hinduja Global Solutions (HGS)

    Bangalore / Bengaluru

    14-18 Yrs

    ₹ 16-20 LPA

    Lead Operator at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    13-18 Yrs

    ₹ 15-20 LPA

    Delivery Operations Associate at Accenture Solutions Pvt Ltd

    Chennai

    10-14 Yrs

    ₹ 12-16 LPA

    Capgemini Kolkata Office Location

    View all
    Kolkata  (1)
    Kolkata Office
    1st Floor, Unitech Hi-Tech Structures Ltd , IT/ITES SEZ, Info Space Complex, Tower A B & C Block , New Town, Rajarhat, West Bengal, Kolkata Kolkata
    700156

    Service Delivery Manager

    15-20 Yrs

    Kolkata

    4d ago·via naukri.com

    Service Delivery Manager - D

    3-6 Yrs

    Bangalore / Bengaluru

    1d ago·via naukri.com

    Service Delivery manager

    6-10 Yrs

    Mumbai

    4d ago·via naukri.com

    Service Delivery Manager - Pune

    9-12 Yrs

    Bangalore / Bengaluru

    9d ago·via naukri.com

    Service Delivery Manager - D

    6-10 Yrs

    Mumbai

    17d ago·via naukri.com

    Service Delivery Manager - D

    3-6 Yrs

    Chennai

    18d ago·via naukri.com

    Service Delivery Manager - D

    6-10 Yrs

    Chennai

    23d ago·via naukri.com
    More about working at Capgemini
    golden leaf award

    #17 Best Mega Company - 2022

    golden leaf award    golden leaf award

    #3 Best Mega IT/ITES Company - 2022

    golden leaf award

    Similar Designation Jobs in Capgemini

    Service Delivery Manager Jobs in Other Companies

    write
    Share an Interview