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1 Juniper Networks Senior Technical Support Engineer Job
Senior Technical support Engineer - Data-Center
7-12 years
Bangalore / Bengaluru
1 vacancy
Senior Technical support Engineer - Data-Center
Juniper Networks
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Technical Support Engineer in Juniper TAC (Technical Assistance Centre) for supporting Juniper s Campus & Data-Center products (EX, QFX & QFabric) & technologies.
Key Responsibilities
- The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience.
- Demonstrate ownership of customer reported issues till resolution.
- Understand Customer s impact, prioritize and communicate effectively between various stakeholders.
- Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities.
- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.
Mandatory Skills:
- Excellent verbal and written communication, presentation and customer handling skills.
- Ability to logically troubleshoot complex and high impact problems
- Self-learner with appetite for continuous development.
- In-depth knowledge of the following:
- Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
- IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),
- IP routing protocols (BGP, OSPF, RIP),
- Multicast related protocol [IGMP,IGMP-snooping, PIM]
- Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.
Preferred Work Experience
- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers
- Troubleshooting complex networking in Routing/Switching domain
- Experience in working with Product Development/Engineering team to resolve customer reported issues.
- Proven track record of implementing automation technologies.
- Network Design and implementation experience in Datacenters would be a plus.
Educational Qualification
- Engineering Graduates with 7+ years of relevant work experience
- JNCIE or CCIE in Routing & Switching is a Plus.
Employment Type: Full Time, Permanent
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People are getting interviews through
(based on 37 Juniper Networks interviews)
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Company Website
Walkin
50%
14%
11%
8%
3%
3%
11% candidates got the interview through other sources.
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What Senior Technical Support Engineer at Juniper Networks are saying
Senior Technical Support Engineer salary at Juniper Networks
reported by
3
employees
with 6-15
years exp.
₹25
L/yr - ₹100
L/yr
513%
more
than the average Senior Technical Support Engineer Salary in India
View more details
What Juniper Networks employees are saying about work life
based on 396 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Juniper Networks Benefits
Submitted by Company
Finances and retirement Work-life balance Career development
Submitted by Employees
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Juniper Networks Bangalore / Bengaluru Office Location
Banglore Office
Juniper Networks India Pvt. Ltd, Elnath-Exora Business Park, Prestige Tech Park, Survey No.111/1 to 115/4, Wing A & B, Amane Belandur Khane Village, Marathalli, Sarjapur Outer Ring Road,
Banglore
560103
560103
Senior Technical support Engineer - Data-Center
7-12 Yrs
Bangalore / Bengaluru
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