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4.2

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Large Company - 2024

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26 SAP Senior Specialist Jobs

IT Technology Services Senior Specialist - Outage Handling

SAP India Pvt.Ltd

4.2

based on 1.7k Reviews

8-9 years

Bangalore / Bengaluru

1 vacancy

IT Technology Services Senior Specialist - Outage Handling

SAP

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Science Data Analytics Orcale Event Management Information Technology SAP Basis

+ 4 more

Job Description

Drive technical resolution of long running outages
Drive technical resolution of outages related to critical and escalated customers
Preparation and driving of action plan to de-escalate situation related to Outages and RCAs
Drive action plans to prevent recurring outages
Take necessary steps to address the Global escalations.
Drive internal initiatives or projects or reporting
Outage duration analysis
Support leadership team with outage and RCA related info specific to customers and regions

Tasks

Validate action plans for long running outages and outages for critical / escalated customers
Review Find & Fix guides and ensure it remains up to date
Join bridge calls for long running and critical outages
Facilitate Critical Incident Management lessons learnt meetings
Participate in regular regional cadence
Resolve critical incidents
Ensure standardization of processes followed for outage handling
Analyze customer and stakeholder feedback and define action plans
Own continuous improvement framework for Availability Management and drive resolution of impediments by defining suitable countermeasures
Presentation to senior management on incident trend, analysis and action plan
Coordination of international teams in global projects / crisis handling / de-escalation initiatives
The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution and RCA end-to-end and work together with other teams and functions to resolve incident

What you bring:

8 + years in SAP Basis / HANA certification and experience
Experience in a Senior position in the operational business
Solid knowledge in IT and solution
Experience in customer interaction
Experience in working in a virtual set-up involving teams spread across globally
Experience in decision making within own area of responsibility / project
Expert level verbal and written English communication
Experience of coordination across teams and lines of business to solve problems
Experience with Service Now will be an added advantage

Education
Bachelor / Master Degree or equivalents in Business Administration, Computer Science, IT, Engineering or related field

Professional Training & Certification
ITIL Foundation Certification, cloud operations / hyperscaler related certification, SAP Basis / NetWeaver / HANA certification.

Employment Type: Full Time, Permanent

Read full job description

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