AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
SAP
Compare
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
All Filters
310 SAP Jobs
IT Technology Services Senior Specialist - Outage Handling
8-9 years
Bangalore / Bengaluru
1 vacancy
IT Technology Services Senior Specialist - Outage Handling
SAP
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Drive technical resolution of long running outages
- Drive technical resolution of outages related to critical and escalated customers
- Preparation and driving of action plan to de-escalate situation related to Outages and RCAs
- Drive action plans to prevent recurring outages
- Take necessary steps to address the Global escalations.
- Drive internal initiatives or projects or reporting
- Outage duration analysis
- Support leadership team with outage and RCA related info specific to customers and regions
- Validate action plans for long running outages and outages for critical / escalated customers
- Review Find & Fix guides and ensure it remains up to date
- Join bridge calls for long running and critical outages
- Facilitate Critical Incident Management lessons learnt meetings
- Participate in regular regional cadence
- Resolve critical incidents
- Ensure standardization of processes followed for outage handling
- Analyze customer and stakeholder feedback and define action plans
- Own continuous improvement framework for Availability Management and drive resolution of impediments by defining suitable countermeasures
- Presentation to senior management on incident trend, analysis and action plan
- Coordination of international teams in global projects / crisis handling / de-escalation initiatives
- The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution and RCA end-to-end and work together with other teams and functions to resolve incident
- 8 + years in SAP Basis / HANA certification and experience
- Experience in a Senior position in the operational business
- Solid knowledge in IT and solution
- Experience in customer interaction
- Experience in working in a virtual set-up involving teams spread across globally
- Experience in decision making within own area of responsibility / project
- Expert level verbal and written English communication
- Experience of coordination across teams and lines of business to solve problems
- Experience with Service Now will be an added advantage
Education
Bachelor / Master Degree or equivalents in Business Administration, Computer Science, IT, Engineering or related field
Professional Training & Certification
ITIL Foundation Certification, cloud operations / hyperscaler related certification, SAP Basis / NetWeaver / HANA certification.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Specialist roles with real interview advice
Top SAP Senior Specialist Interview Questions
What people at SAP are saying
Rating based on 2 Senior Specialist
reviews
Anonymous · Consulting
in Bangalore / Bengaluru
Awesome policies
- Job security - Good
Growth and learning opportunities are limited. Most work is automated so hands on experience doesn't come.
- Skill development - Poor
Senior Specialist salary at SAP
What SAP employees are saying about work life
SAP Benefits
View more benefits
Compare SAP with
Oracle
SAS
Zoho
IBM
TCS
Cognizant
Salesforce
Adobe
Microsoft Corporation
Accenture
Infosys
Wipro
HCLTech
Tech Mahindra
Amdocs
Automatic Data Processing (ADP)
Carelon Global Solutions
24/7 Customer
KPIT Technologies
Similar Jobs for you
SAP Bangalore / Bengaluru Office Locations
Karnataka 560066
Karnataka 560103
IT Technology Services Senior Specialist - Outage Handling
8-9 Yrs
Bangalore / Bengaluru
Recently Viewed
JOBS
Gushwork
14 jobs
JOBS
Browse jobs
Discover jobs you love
JOBS
GroundTruth
33 jobs
PHOTOS
Growisto
7 office photos
LIST OF COMPANIES
Rays Power Infra
Overview
REVIEWS
Zuari Investments
No Reviews
REVIEWS
Toolcon Systems
No Reviews
REVIEWS
Cadd School
No Reviews
REVIEWS
fifthnote - An Ensemble Health Partners Company
No Reviews
