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IT Technology Services Senior Specialist - Outage Handling
8-10 years
Bangalore / Bengaluru
1 vacancy
IT Technology Services Senior Specialist - Outage Handling
SAP
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As an Outage Handling Senior Specialist, you will be responsible for:
- Resolving incidents including major incidents (production and non-production systems) and analysis of the problem to find a permanent fix
- Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.
- Ready to work in shifts and weekends. (No night shift)
- Presentation to senior management on incident trend, analysis and action plan
- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs
- Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team
- Coordination of international teams in global projects / crisis handling / de-escalation initiatives
- Driving war rooms for critical escalations
- The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution end-to-end and work together with other teams and functions to resolve incidents faster
What you bring-
- 8 + years BE / B.Tech / MCA from a well reputed institute
- SAP NetWeaver Certified Technology Consultant
- ITIL Foundation certified
- Project member in an international environment and able to work effectively in international and virtual teams
- Capable in technical documentation and creation of knowledge-based assets (KBAs)
- Customer centric
- Continuous learner and faster adopter of new technology / process
- Analytical and solution-oriented thinker
- Expert grade communicator with good networking skills
- Willing to work during APJ / EMEA working hours
- 4+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, etc.
- Work experience in dealing with customer incidents
- Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases.
- Good Knowledge of Network and Storage
- Basic / Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
- Exposure to ITIL framework
- Experience of safeguarding Customer relationship
- Location: Bangalore,Pune,Gurgaon
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Specialist roles with real interview advice
Top SAP Senior Specialist Interview Questions
Q1. Duplicate Integer in Array Given an array ARR of size N , containing each number between 1 and N-1 at least once, identify the single integ ... read more
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Q2. Given a 10 digit number, sort the individual digits of the number.
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Q3. Multilevel Inheritance Implementation Create a series of classes to demonstrate multilevel inheritance. Explanation: Create three classes t ... read more
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What people at SAP are saying
Rating based on 2 Senior Specialist
reviews
Anonymous · Consulting
in Bangalore / Bengaluru
Likes
Awesome policies
- Job security - Good
Dislikes
Growth and learning opportunities are limited. Most work is automated so hands on experience doesn't come.
- Skill development - Poor
+3 more
Senior Specialist salary at SAP
reported by
14
employees
with 5-15
years exp.
₹20
L/yr - ₹38.7
L/yr
125%
more
than the average Senior Specialist Salary in India
View more details
What SAP employees are saying about work life
based on 1.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
SAP Benefits
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SAP Bangalore / Bengaluru Office Locations
Bengaluru Office
SAP Labs India, #138, EPIP Zone, Whitefield
Bengaluru
Karnataka 560066
Karnataka 560066
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Bengaluru
Karnataka 560103
Karnataka 560103
IT Technology Services Senior Specialist - Outage Handling
8-10 Yrs
Bangalore / Bengaluru
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