Senior Process Manager WFM (BPO Exp Mandate)

Hi Candidate,

We are hiring for Senior Process Manager (WFM)

Location - Pune

Shift Timings - Flexible (24*7)

5 Days working - (Rotational Week Offs)

Specialism : WFM in BPO

Required Skills and Experience:

• Demonstrated people management experience.
• Experience working in the BPO industry including a sound understanding of the issues facing primary care workforce.
• Demonstrated ability to lead a project including development of business case, program planning, budgeting, implementation and evaluation.
• Ability to build, develop and sustain positive partnerships and productive working relationships with all levels of stakeholders (internally and externally), with a commitment to customer service.

Stakeholder Management

• Oversee, manage and monitor Workforce Development activities.
• In conjunction with the executive management, participate in key stakeholder engagement.
• Provide strategic direction to program staff to engage stakeholders effectively and develop strong partnerships.

WFM Process: Responsibilities

• Should be able to coordinate with operations Managers and Leads
• Communicate effectively and close looping with the operations in case of observations
• Meet process expectations with high-quality standards and adherence to SLAs
• Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc.

Please share Cv's on Shilpam.01@eclerx.com or connect on 9999641605.