Senior Manager -Operations

Job Description Page 1 of 6

Prochant, Inc.

Prochant India Pvt Ltd (Formerly Known as Prometheus Group) is one of the leading firms in

the HME Medical Billing space in India. With a culture that aspires, motivates and inspires you to

become a better version of yourself, each day Prochant is transforming the DME/HME Revenue

Cycle Management in the United States with a rapidly expanding Indian Operations. We are

seeking an eager and motivated aspirants to join our growing organization. Prochant is Inc 5000

honoree, and one of the fastest-growing revenue cycle companies headquartered in the US, with

a vision to disrupt cost & time to collect, and revenue yield.

People are at the core of who we are and what we do. We are steadfast to hire only the

right candidate at every level. Once aboard, the career trajectory is fun, fast, meaningful, and rewarding

for those with a growth mindset and who deliver consistently. Your career is what you

carve out at Prochant with a platter of opportunities right in front of you. That said, exhibiting our

values and ethos are vital for your success at Prochant.

Thus, we commit day in and day out to align and outgrow our recruits and employees towards

our core values.

Job Description Page 2 of 6

Prochant, Inc.

Prochant is on a mission to be the leading business process outsourcing firm in the healthcare

industry in terms of quality, outcomes, and value. To that end, our dedicated team of industry

experts is committed to helping DMEs and HMEs prosper in the new era of value-based care.

We combine innovative software solutions and best practices to equip customers to compete

more effectively in a constantly changing environment.

Job Description Page 3 of 6

Prochant, Inc.

The Senior Manager is responsible for several areas that are key to success for the

Prochant, an outsourced billing service in the U.S. healthcare industry. In this role you are

essentially play a vital role in the growth of the company. You are responsible for identifying

issues in all process and altering the concern department.

A deep and thorough understanding of the entire process followed by Prochant production

workers in all shifts is a must. Duties include overall responsibility for smooth running of all

process simultaneously alerting management of concerns and red flags. In addition, you are

responsible for highlighting the requirements to the Manager for leading India Operation and

implementing the requirement with the guidance of the manager to meet the short term and long

term goal. Finally, you will be responsible personally coach, train and mentor the Senior Team

Leaders.

Transition He /She will be go to person (India SPOC) from Chennai operations

on transition of all new clients and projects. He/ She should coordinate with the US

Operations/Transition team to on-board new clients/projects as per transition

methodology best practices.

Project Management: Document, update and execute transition project plan to ensure

that we meet quality, timeliness, ramp-up and other contractual needs of the clients. Keep

accurate tracking of resources and milestone critical items to deliver on the client and

business needs.

Cost Management: Ensure accurate estimation and modeling of staffing and other

resources to manage revenue per head and gross margin targets. Keep a tab on the cost as we

execute projects, to deliver on those targets.

Communication: Keep stakeholders updated on the high probable and signed-off projects.

Take inputs from sales pipeline and other transition meetings to augment plans. Escalate if

there are needs that are unmet to deliver on the transition deliverables. Single point of

contact for new clients/projects hiring inputs to HR.

Monitoring overall responsibility for monitoring all process during transition period

o Cash

o Billing

o Transmission

o Correspondence

o MIS

o Support

o Medicare Audit Process

Job Description Page 4 of 6

Prochant, Inc.

o AR process

o EV/PA Process

Operations: Responsible for MIS, audit and support team as laid out below

Review Metrics Review all teams Account Metrics and update Manager on issue

based clients.

Training Responsible for reviewing performance of team members and responsible

for conducting training or development opportunities for them.

Resource Allocation overall responsible to make necessary changes in staffing based

on day or week, TAT expectation and other anticipated events.

Communication Addressing Complaints and resolving problems for both employees

and clients. Escalate to next level based on severity of the issue. review emails and ommunicating frequently with the Manager and Account Managers regarding the process improvisation.

Process Management overall responsible for managing sub ordinates and ensure the overall process movement is in the right direction as per the requirement of the company, coordinating with the Sr. Team leaders, Manager, Account Managers regarding planning, assigning and directing.

Recruitment Inputs Responsible for prioritizing the recruitment coverage with HR team.

In addition to the above responsibility, you also responsible for supporting the Director in improvising the processes and policies in support of Organizations mission. Involve with HR team for employee disciplinary action.

The list above is not intended to represent the totality of responsibilities of the Senior Manager.

Other duties may be assigned as needed for program expansion and efficient operation of the organization.

Deep and thorough understanding of Prochant production policies and procedures. Added advantage on DME industry and DME billing knowledge and experience.

Exceptional verbal, interpersonal, and written communication skills.

Organized, detail-oriented and self-motivated. Ability to juggle multiple responsibilities.

Professional presentation skills and confidence when speaking.

Exceptional problem-solving skills to analyze issues and identify potential liabilities.

Strong leadership skills to promote personal and professional development and teamwork.

Ability to maintain strong professional relationships with internal teams and management.

Consistent demonstration of a professional, positive attitude.

A strong, working understanding of computers and an ability to selftroubleshoot simple issues.

Self-Confidence The Assistant Manager can diplomatically express views that may

be unpopular. Decisive despite uncertainties.

Self-Control The Senior Manager is composed, positive, clear thinking and focused under pressure.

Conscientiousness The Senior Manager is organized and careful in work, meeting deadlines and commitments.

Innovation The Senior Manager is open for new ideas, approaches and information.

Achievement Drive The Senior Manager constantly strives to improve standards of excellence.

Commitment The Senior Manager makes sacrifices to meet goals and believes in the mission and core values of the organization.

Initiative The Senior Manager pursues goals beyond what is required or expected of them.

Optimism The Senior Manager is persistent despite obstacles and setbacks and expects success, not failure.

Understanding The Senior Manager respects the feelings and perspectives of others and takes interest in their concerns.

Service Orientation The Senior Manager anticipates, recognizes and meets customer needs and offers help.

Influence The Senior Manager can effectively guide others.

Communication The Senior Manager deals with difficult issues. Listens well. Seeks mutual understanding and resolve.

Confidentiality The Senior Manager protects patient rights by maintaining confidentiality of personal health and financial information.

Ensuring the smooth transition of all new clients and projects.

Plan and hire required FTEs depending on the necessity of the client or project.

Coordinate with the training team and signoff on training status before the client or project live date.

He/ She is responsible for the performance of all non-cluster teams.

Minimum Graduate

Fifteen (15) years Core Medical Billing, collections, and business process outsourcing.

Exceptional computer skills to include competency in Microsoft Office.