Senior Operation Executive

Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clientsIf your answer is a resounding yes, then we are hunting for you.

As a Senior Operations Executive at SmartQ, your primary goal will be to take responsibility for managing and optimizing the day-to-day operations to ensure efficiency, quality, and alignment with the overall strategic goals of the organization. In addition, you must be adept at strategic planning, team leadership, and problem-solving to navigate the complexities of operational management.

Roles and responsibilities:

By guiding associates and promoting the utilization of the digitized platform, communicate the benefits and convenience of the SmartQ ordering APP, including associated offers.

Drive the adoption process by assisting associates in downloading and using the App, providing training, and supporting those without the App to order and pay through various payment wallets.

Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the App and ensure timely push notifications and banner displays.

Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager.

Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.

Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures).

Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances.

Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments.

The candidate will be required to work six days a week

SmartQ will provide travel reimbursements as per travel policy

Qualifications:

Passionate about providing top-notch service to both clients and employees. Possess strong communication skills in both English and the local language, ensuring a positive and excellent experience for all with a positive attitude.

Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity.

A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives.

A graduate with a preference for holding a minimum craft course certification in Hospitality.

Requires a minimum of 2 year of relevant experience

Benefits of working at SmartQ:

SmartQ is an innovative and dynamic company that values its employees and strives to create a positive and fulfilling work environment. Here are some key benefits that make SmartQ an excellent choice for prospective employees: