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Engaged Employer

Teleperformance

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3.9

based on 27.3k Reviews

2 Teleperformance Senior Director Jobs

Director/Senior Director - Automation

Teleperformance (TP)

3.9

based on 27.3k Reviews

12-22 years

Gurgaon / Gurugram

1 vacancy

Director/Senior Director - Automation

Teleperformance

posted 6d ago

Job Role Insights

Flexible timing

Key skills for the job

Automation Testing Digital Transformation

Job Description

Utilize deep industry knowledge in BFSI to drive transformational improvements.
Lead end-to-end Automation solution design and development for business development and account management teams.
Provide transformational insights and support for pre-sales, sales, and business development activities.
Independently deliver client-facing consulting engagements and assessments.
Collaborate with regional and global business development teams to integrate Automation initiatives into sales pursuits.
Hands-on experience in RPA & AI tools such as Blueprism, Automation Anywhere, Watson etc.
Assist in achieving regional and global departmental targets for benefit realization.
Develop and implement strategies for automating repetitive tasks and processes within banking, financial services, and insurance operations.
Identify opportunities for leveraging robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), and other automation technologies to streamline operations and improve efficiency.
Lead the evaluation and selection of automation tools and platforms that align with the organization's objectives and technological capabilities.
Collaborate with IT teams to integrate automation solutions with existing systems and applications, ensuring seamless operation and data integrity.
Design and implement governance frameworks and controls to ensure automation technologies' responsible and ethical use.
Provide training and guidance to internal teams on automation best practices and tools, fostering a culture of innovation and continuous improvement.
Monitor the performance and effectiveness of automation initiatives, identifying areas for optimization and refinement.
Stay informed about the latest developments and trends in automation technologies, proactively identifying opportunities for their application within the BFSI sector.
Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact
Create a culture of problem solving by imparting trainings
Identify new technologies which can help us improve / our clients business processes
Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs