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1 Teleperformance Senior Director Job

Senior Director, Training

16-24 years

Indore

1 vacancy

Senior Director, Training

Teleperformance

posted 21d ago

Job Role Insights

Flexible timing

Job Description

Role & responsibilities

  • Participating in process-level conference calls with clients and operations to understand requirements and implement actions that meet process requirements and client expectations.
  • Attending and represent weekly and monthly business reviews (WBR/MBR) with clients and operations for respective processes.
  • Evaluating the quality of training delivered using feedback tools, training quality scores, and training efficiency (conversion) scores.
  • Conducting audits to gauge the efficacy of testing systems and applications, and continually update training materials as new products and processes are introduced.
  • Leveraging AI technologies to create personalized learning paths, adaptive learning experiences, and intelligent tutoring systems. Use AI to analyze training data for actionable insights, implement AI-driven automation to streamline administrative tasks, and stay abreast of the latest AI developments to evaluate their impact on the organization's training programs.
  • Representing the process training function during client pitches to showcase the organizations capabilities, achievements, and robust learning environment.
  • Reviewing training incentive data monthly to ensure batch funds are utilized to drive engagement and performance. Submit billing information in a timely manner.

Preferred candidate profile

Qualification & Experience:

  • Graduate/Postgraduate from a recognized university
  • Minimum 16 years of Training experience in a domestic BPO/outsourced or Service Industry environment, specialized in eCommerce domain
  • Experience in CSAT/ NPS metric management.

Skills (Preferred):

  • Excellent client management skills, presentation abilities, and stakeholder management
  • Six Sigma/ LEAN or Equivalent certification is preferred
  • Ability to coach, develop action plans which maximize performance and provide effective feedback
  • Be flexible and work creatively and analytically in a problem-solving environment
  • Manage other KPIs like TQ, yield, DTP, etc.

Employment Type: Full Time, Permanent

Read full job description

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What Senior Director at Teleperformance are saying

3.7
 Rating based on 9 Senior Director reviews

Likes

Nothing to like. Extremely disorganised, artificial and two-faced culture.

Dislikes

Extremely disorganised, artificial and two-faced culture. They promise something, but work in a different direction, with complete lack of understanding of the outcome. Not at all employee centric or practical execution oriented.

  • Salary - Bad
  • +6 more
Read 9 Senior Director reviews

Senior Director salary at Teleperformance

reported by 73 employees with 14-21 years exp.
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₹18.5 L/yr - ₹52.4 L/yr
41% less than the average Senior Director Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.8k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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Senior Director, Training

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21d ago·via naukri.com

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