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Engaged Employer

Teleperformance

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3.9

based on 29.7k Reviews

Video summary

1 Teleperformance Senior Customer Service Associate Job

Senior Customer Service Associate

Teleperformance (TP)

3.9

based on 29.7k Reviews

1-5 years

₹ 2.5 - 4.5L/yr

Mumbai, Thane, Goregaon

20 vacancies

Senior Customer Service Associate

Teleperformance

posted 25d ago

Job Role Insights

Flexible timing

Key skills for the job

Access Points Customer Service Customer Handling CSR Voice Process CSE

+ 10 more

Job Description

Roles & Responsibilities

Resolve customers follow up queries by contacting vendors and suppliers.
Make Outbound calls and send emails on behalf of the customer to get their travel queries sorted.
Responding to queries on emails that are received from vendors and suppliers.
Sending non templated emails with empathy and care
Should have eye for detail and good problem-solving ability.
Proficient in navigating various client tools.

Rounds of Interviews

HR Screening
Assessment
Operations Round

CTC Details

Upto 4.5 lacs per annum

Perks and benefits

5days work and 2day off (Rotational)
PF
Insurance
2 way Cab Facilities

Work location

Teleperformance Global Services Private Limited, Aspee House, Malad - Marve Rd, opp. IOB Bank, Malad West, Maharashtra 400064

HR Contact

Vamsi - 9618610870

Vishal - 8688233545

Employment Type: Full Time, Permanent

Read full job description

Teleperformance Interview Questions & Tips

Prepare for Teleperformance Senior Customer Service Associate roles with real interview advice

What Senior Customer Service Associate at Teleperformance are saying

3.1

Rating based on 224 Senior Customer Service Associate reviews

Anonymous · Customer Success, Service & Operations in New Delhi

Likes

There's nothing good. They will Just let you go for reason all of a sudden on any given day. They claim to be top 25 companies in the world. Visit Gurgaon sites once. U ll feel a domestic process is better than Teleperformance. They will do everything electronically but management is going to kill this company once and for all

Dislikes

Their meals, cab facility, senior management are poisonous. People just reaching on operations are being told they are released after just 1 month on the floor. The reason was because agents were getting too much avail time and yes to any new comer there are no systems on the floor. Beware of the vicious snake ready to bite the behind.