Senior Business Process Specialist

R2056553 Senior Business Process Specialist

Job Description

Dow's Integrated Supply Chain & Improve & Scale Digital Solutions team delivers value to the company, our businesses, our customers, and our employees by defining, enabling, and supporting processes and system capability needed by our businesses. We are looking for a Business Process Specialist located in Mumbai, India. In this role, you will execute against strategy and collaborate with global and regional peers to deliver optimal solutions that our supply chain operations will utilize to run our business. You will collect and understand work process and system requirements from our stakeholders and assist in defining and delivering solutions in alignment with our design principles. As a subject matter expert, you will be responsible for providing deep functional and user expertise for work processes, systems (including SAP, Microsoft Dynamics, OM Partners, Oracle Transportation Management, etc.), technologies, applications, and other products aligned with and/or utilized by Customer Service, Business Planning, Logistics, and Site Logistics. You will be responsible for ensuring adherence to compliance and regulatory requirements. Additionally, you will assist in developing and delivering training, as well as provide everyday support to our run-the-business operations, with a continuous improvement mindset to further enhance our strategic solutions and drive business results for Dow. You will work under the functional guidance of Global Business Process Leaders and Experts. You will collaborate with Business Process Teams both within and outside of ISC and have a close connection with counterparts within the Information Systems organization.

Responsibilities

• As part of a Business Process Capability team, accountable to possess in-depth understanding and knowledge of the work process, systems, technologies, applications, data and metrics.
• Supports the Business Process Capability team in resolving issues, explaining functionality, gathering work process requirements, and ensuring work process knowledge transfer.
• Interfaces with peer organizations representing adjacent processes in support of corporate initiatives and projects which may include requirements gathering, evaluation, testing set up and execution, data migration and quality, and implementation.
• Develop and deliver training, facilitate mentoring, knowledge transfer and coaching across various levels of support model
• Monitors consistency and performance between promised and delivered value to our customers.
• Identifies gaps in global capabilities driven from external best practices and new emerging technologies.

Qualifications

• A minimum of a Bachelor's degree is required.
• A minimum of 3 years relevant experience in Supply chain, Customer Service, Improvement roles
• Bachelors degree in Engineering or Science
• Strong affinity for collaborating for superior results, delivering innovative solutions, leading courageously and generating customer value
• Advanced Excel, Power BI, PowerPoint skills and experience working with large data from multiple sources.
• Proficiency in Data Visualization tools & techniques.

Preferred Skills

• Digital mindset. critical thinking and collaborative nature
• Disciplined and strong process, system and Project management skills
• Strong verbal and written communication skills  to communicate with the wider audience
• Training Delivery skills/Experience

Additional notes

• To support global operations, the ability to support alternate time zones required (North America, EMEAI, LAA and APAC)
• Relocation support is not provided for this role