Process Specialist

Job Title: Process Specialist

Location: Chennai, India

Reports To: Process Head

Department: Process Office

Job Summary

The Process Specialist in the Process Office is responsible for identifying, analysing, documenting and optimizing business processes to improve efficiency, effectiveness, and compliance. This role involves working closely with cross-functional teams to implement best practices, drive continuous improvement initiatives, and contribute to the overall process excellence framework of the organization.

Key Responsibilities

Process identification, Analysis and Mapping:

- Conduct comprehensive analysis of current business processes, including Order to Cash (O2C), Procure to Pay (P2P) to identify areas of inefficiency and opportunities for improvement using standard frameworks such as DMAC, lean methodologies etc.

- Create detailed process maps and documentation using standardized methodologies and tools.

- Update and maintain Redington process framework/taxonomy

- Liase with process owners across all businesses and functions and ensure SOPs are maintained and updated for process changes if any

- Create a RACI matrix for all of the companys processes to drive ownership and accountability

Process Improvement:

- Support the O2C/P2P and support process leads in process improvement initiatives/projects through business process analysis and documentation of as-is” and “to-be” process maps

Business process management software

:

- Familiarise and drive adoption of the company’s business process management software – Signavio

Training and Support:

- Develop training materials and conduct training sessions for employees on new processes and best practices.

- Provide ongoing support and guidance to teams to ensure successful adoption and implementation of process changes.

Qualifications:

- Bachelor’s degree in business administration, Finance, Operations Management, or a related field.

- 2-3 years of experience in process analysis, process improvement, or a similar role.

- Strong knowledge of process improvement methodologies (e.g., Lean, Six Sigma).

- Experience with process mapping and documentation tools.

- Working knowledge of SAP and knowledge of process automation tools.

- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

- Ability to manage multiple projects and prioritize tasks in a dynamic environment.

Preferred Qualifications:

- Professional certifications such as Lean Six Sigma Green Belt or Black Belt, PMP, or similar.

- Experience in a process office or process improvement-oriented role.

- Knowledge of industry-specific regulations and compliance requirements.