Senior process expert

As a member of VIP 2WC team, you will be responsible for executing pay-outs and invoices for a variety of ocean products. What to expectAs a member of VIP 2WC team, you will be responsible for executing pay-outs and invoices for a variety of ocean products. Your role will involve meticulous data analysis, reviewing legally binding documents, performing revenue leakage analysis, and ensuring smooth execution of ocean products. Effective communication and collaboration with internal stakeholders are essential for timely and efficient service delivery to the customers.
Key responsibilities:

• Execute accurate and timely payouts and invoices for various ocean products offered by Maersk, adhering to SOP and commercial guidelines.
• Maintain master data with up-to-date information with accuracy.
• Perform customer-level data analysis to validate the correctness of payout and invoices, ensuring alignment with agreed terms.
• Execute end to end process of the ocean products which consists of filing, calculations, outstanding checks, creating sales orders, credit/ debit notes using various systems ensuring no impact in SLA.
• Comply with deadlines for processing/ sharing calculations.
• Meet and exceed KPIs by performing error free work and adherence to deadlines.
• Achieve productivity targets - so as to improve the overall performance of the team
• Identify and address revenue leakage issues, implementing corrective actions to minimize financial discrepancies.
• Participate in internal team meetings and contribute with ideas/suggestions for overall improvement of the operations business unit.
• Provide suggestions for internal process improvement and automation
• Having a knack for identifying and assessing complex problems, process gaps and recommending solutions for improvement and standardization
• Collaborate with different internal stakeholders within Maersk through calls and emails to coordinate and facilitate the smooth execution of service deliverables to customers.
• Coordinate with internal auditors to ensure timely completion of deal audits/ bridge discrepancy (if any).
• Understanding of shipping processes and working knowledge of systems like SFDC, AFLS, GCSS, SAP (Finance) and SAP S4HANA (NFTP), for validation, calculation, outstanding checks, payout and invoicing, ensuring accurate and efficient transactions.
• Good-to-have knowledge of reporting tools like SapBI, RDD reports, Power BI, PowerApps. Provide suggestions for internal process improvement and automation