Maersk - Execution Manager - Air - Global Shared Service Centre (10-18 yrs)

Maersk is in midst of significant Transformation. This includes transformation of its Customer Experience, IT and Process Landscape with emphasis on building a world class customer centric organisation.

We are currently seeking a leader for our Air organisation within the Global Shared Service Centre in Navi Mumbai.

This role will report to the Air Lead in the Mumbai Global service centre (GSC). The candidate will own the execution of centralized global Air freight forwarding operations for different countries. He/She will drive the digitalization and transformation efforts of the organization through thought leadership, execution focus and drawing insights from cluster/customer feedback.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

- Impact: Your work will directly contribute to the success of our global operations.

- Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.

- Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.

- Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.

- Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Key Responsibilities

- People Engagement: Establishing and developing effective people and process leadership, employee engagement, and talent pipeline to develop the right capabilities to prepare the organization for the future.

- Stakeholder Management: Effective & structured collaboration with the center and Maersk front office stakeholders in different countries, transformation, functional product teams, finance teams, and program management teams.

- Continuous Improvement: Make sure the performance review structure is in place. Identify process gaps, root causes, and be actively involved in working on improvements to key processes to improve the KPI's and service levels, ensuring timely delivery and proactive notification to the customer.

- Ensuring the overall Global Service Centre scope of services to achieve the KPI targets and exceed end customer experience.

- Ability to problem solve and recommend appropriate courses of action, creating value for the customer.

- Transformation: Responsible for ensuring adherence to migrations framework by aligning with the service catalogue and contributing towards achieving successful transitions during CargoWise implementation and other platform changes as per the plan for general freight forwarding operations.

- Drive Standardization to improve process efficacy to ensure optimal capacity utilization.

- Regular volume, productivity, and capacity utilization reviews with the teams

Education & Experience

- Graduate degree from a university with a degree in logistics and international trade.

- Minimum of 10+ years in general freight forwarding, with at least 2-3 years of experience managing team leaders.

- Hands-on experience in business process management and business analytics.

- Experience working in a global business environment, including cultural aspects.

- Proven customer management experience and exposure to senior leadership processes.

Key Skills

- Hands-on experience in business process management.

- Passionate about driving customer experience and client centricity.

- A strong desire for continuous improvement and discipline of self-learning.

- Proven strong eye for detail on reports and ensures data integrity.

- Leadership skills to lead, motivate, and engage team members.

- Capacity to handle change, stay open to different ideas, and support positive changes.

- Drive for results, conveys a sense of urgency, and drives issues to closure; persists despite obstacles and opposition. Lives the cultural amplifiers of Focus, Simplicity, and Teamwork.

- Excellent command of spoken and written English.

- Good communication and interpersonal skills, with the ability to build strong working relationships.