Implementation and Support Technician

Desired Profile:

• Native Spanish language is required

• Ability to speak and communicate in English fluently (90%)

• Working knowledge of Windows desktop and server operating systems and architecture

• Data analysis via queries and basic server operations is an advantage

• Valid Passport (travel to national international locations as needed)

• Valid US Visa (if applicable)

• Willing to work flexible hours including weekends and evenings based on national and international customer demand

Preferred Skills and Experience

• Adequate knowledge of electronics and basic Network knowledge with router and access point configuration knowledge

• Experience working in Family Entertainment (FEC), Amusement parks, and Theme parks is a plus

• Experience of working with arcade game machines is an advantage

• Experience in warehouse and parts management is an advantage

Additional Requirement and Work Environment

• Must be able to perform physical labor involving bending, kneeling, and lifting.

• The installation and support of equipment will require physically receiving, unpacking, moving, lifting, and racking computer and network-related devices, cables, and accessories.

• Drilling may be part of the installation process.

Roles and Responsibilities

• Implementation/Installation and technical support

• Installing and configuring hardware, network, and software components of the solution necessary for the successful implementation of the RFID Cashless systems

• Troubleshooting and resolving implementation issues in regards to Hardware, network, or software

• Field incoming help requests from customers via telephone, email, or any other media or work orders in a courteous manner and meet agreed service level agreements with customers.

• Perform hands-on fixes, including installing and upgrading software, implementing file backups, and configuring systems and applications.

• Test fixes to ensure the problem has been adequately resolved.

• Perform post-resolution follow-ups to help requests.