Support Technician Interview Questions and Answers

KPIs are key performance indicators used to measure the success of a support technician's work. Efficiency is crucial for meeting KPIs and ensuring timely resolution of issues.

• KPIs should be specific, measurable, achievable, relevant, and time-bound (SMART)

• Efficiency can be improved through proper time management, prioritization of tasks, and effective communication with team members and customers

• Examples of KPIs for support technicians include average response time, first ca...read more

Daily work practices involve following standard operating procedures, prioritizing tasks, communicating effectively, and providing excellent customer service.

• Follow standard operating procedures to ensure consistency and efficiency in resolving technical issues

• Prioritize tasks based on urgency and impact on customers

• Communicate effectively with team members and customers to provide updates and gather necessary information

• Provide excellent customer service by being patient, em...read more