Sales Development Representative

Responsibilities:

• Conduct outbound prospecting activities to identify and qualify leads through cold calling, email outreach, and social media engagement.
• Actively engage with potential customers to understand their needs, educate them on our products/services, and identify sales opportunities.
• Follow up on leads generated from marketing campaigns and outbound prospecting efforts to schedule qualified sales demos.
• Maintain a high volume of outbound calls and emails while adhering to established quality and productivity metrics.
• Keep abreast of product/service updates, industry trends, and competitive landscape to effectively position our offerings.
• Create and maintain a database of prospective customers, including accurate records of interactions and lead status.
• Collaborate closely with the sales team to ensure seamless handoff of qualified leads and optimize sales pipeline efficiency.
• Achieve and exceed individual and team-based sales targets and KPIs.
• Maintain CRM with accurate, up-to-date call records and lead statuses for transparency and tracking.

Requirements:

• Bachelor's/Masters degree in Hospitality Management, Tourism Industry, Business Administration, Marketing, or related field preferred.
• Strong understanding of domestic & international markets and willingness to conduct extensive market research.
• Excellent communication, negotiation, and presentation skills.
• Basic IT skills, including proficiency with MS Office, exposure to popular meeting tools and CRM systems.
• Self-motivated with a proactive approach to identifying and pursuing sales opportunities.
• Ability to work independently and collaboratively with cross-functional teams.
• Familiarity with CRM software (Zoho CRM preferred) and sales processes.