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312 Security and Intelligence Services (India) Jobs
Collections Agent
Security and Intelligence Services (India)
posted 15hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- The primary responsibility of a debt collector is to follow-up with clients rigorously over calls and emails for payments of overdue invoices.
- Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services
- Accountable for all customer disputes and owning these through to resolution
- To ensure that all activities undertaken are completed in line with our internal controls and published processes
- Undertake Sales Ledger account reconciliations as required
- Respond promptly and completely to both customer and internal enquiries
- Escalation of debt issues to account manager line manager
- Working closely with order management, customer service, cash applications and sales management teams to resolve customer queries dispute in time
- Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
- Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
- Assisting in the maintenance of customer contact information
- Performing other related tasks as required
- Assist in mutual support and knowledge sharing of the global Credit and Collections team
- 2+ years of experience in B2B collections environment
- Excellent verbal and written English communication
- Excellent problem solving skill
- Commitment to excellent customer service
- Strong attention to detail, goal oriented
- Ability to prioritize and manage multiple responsibilities and meet deadlines
- Basic knowledge of MS Office Suite including Excel a plus
- Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add-on
- This is a 12-month fixed-term role.
Employment Type: Full Time, Permanent
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Security and Intelligence Services (India) Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Team Outings 
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