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Security and Intelligence Services (India)

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4.2

based on 1.3k Reviews

Video summary

312 Security and Intelligence Services (India) Jobs

Associate, Product Support

S&P Global Inc.

4.2

based on 1.3k Reviews

1-3 years

Hyderabad / Secunderabad

1 vacancy

Associate, Product Support

Security and Intelligence Services (India)

posted 10d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Supply Chain Management Application Support CRM Private Equity PDF

+ 4 more

Job Description

Become an expert in all facets of supported financial products (iLEVEL QVal)
Provide outstanding client services by presenting timely and positive resolutions to clients across all aspects of application support
Effectively and efficiently troubleshoot client issues to resolution and escalate as needed, work with internal groups to document issues, and deliver effective solutions
Monitor all incoming support channels to address client inquiries quickly and efficiently, manage multiple requests simultaneously.
Maintain multiple client-reported questions or issues, document written and verbal communication in our internal CRM system.
Work directly with senior managers on a regular basis, collaborate with colleagues across business lines and regions.
Direct clients to Account Managers or training resources to ensure optimum usage across the organization

What We re Looking For:

The ideal candidate is inquisitive and quick learner of new technologies and financial products, while effectively communicating and engaging clients. They are detail-oriented, enjoy finding solutions for complex issues, and have the ability to provide step-by-step solutions.

Ability to pick up/learn new technologies Financial products easily
Ability to quickly absorb and put into practice new information, instructions, or procedures, while seamlessly performing current job tasks
1 to 3 years of relevant client-facing experience can be a plus
A Bachelor s degree plus Master s degree (or equivalent). Preferably BE/BTech/Bcom/BBA/BBM plus MBA
Strong written and verbal communication skills
Someone who deals with challenging concepts and complexity comfortably
Knowledge with REST API can be a plus
A solid foundation of Excel skills. Good understanding of financial markets and securities.