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294 Security and Intelligence Services (India) Jobs
Associate, Product Support
Security and Intelligence Services (India)
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Become an expert in all facets of supported financial products (iLEVEL QVal)
- Provide outstanding client services by presenting timely and positive resolutions to clients across all aspects of application support
- Effectively and efficiently troubleshoot client issues to resolution and escalate as needed, work with internal groups to document issues, and deliver effective solutions
- Monitor all incoming support channels to address client inquiries quickly and efficiently, manage multiple requests simultaneously.
- Maintain multiple client-reported questions or issues, document written and verbal communication in our internal CRM system.
- Work directly with senior managers on a regular basis, collaborate with colleagues across business lines and regions.
- Direct clients to Account Managers or training resources to ensure optimum usage across the organization
- Ability to pick up/learn new technologies Financial products easily
- Ability to quickly absorb and put into practice new information, instructions, or procedures, while seamlessly performing current job tasks
- 1 to 3 years of relevant client-facing experience can be a plus
- A Bachelor s degree plus Master s degree (or equivalent). Preferably BE/BTech/Bcom/BBA/BBM plus MBA
- Strong written and verbal communication skills
- Someone who deals with challenging concepts and complexity comfortably
- Knowledge with REST API can be a plus
- A solid foundation of Excel skills. Good understanding of financial markets and securities.
Employment Type: Full Time, Permanent
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Security and Intelligence Services (India) Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Free Transport 
Team Outings 
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