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Services Digital Offer Quality Leader
2-8 years
₹ 1.55 - 8L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Services Digital Offer Quality Leader
Schneider Electric
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Our mission in Services is to make Customers operations safe, efficient and resilient everyday. This requires us to combine the power of digital capabilities to advise, modernize, monitor and maintain the health of energy and automation assets and systems around the clock for our customers. The Quality SPOC for Services Digital Offers will oversee and improve the quality, reliability and robustness of Digital Offer augmenting the value of Service offers.
We do have a continuously evolving ESXP portfolio, which is helping us to continuously develop our Services Asset Management offers. The Quality SPOC will be responsible for :
Collaboration is Key: Work closely with ESXP Technology Office (incl. CSH, Advisors (both with EDs and SPs) and Analytics) to ensure Offer Design Robustness.
Champion the robustness and reliability of the Services Offer designed solutions, ensuring the digital offer functions as intended.
Collaborate with ESXP team to Enhance Quality Processes: Software FMEA, comprehensive Testing and Validation of Digital Solutions used for Service offer.
Driving Improvement: Actively challenge team processes and deliverables to promote continuous improvement within the Services Digital team (CSH, Analytics, Digital Dev).
Risk Management: Proactively identify potential risks associated with the digital offer and implement strategies to mitigate them.
Interface to Product (sensors) Quality: Challenge the Product LoB (sensors) to identify potential product quality issues, advocating for adherence to proper processes and enacting containment actions when necessary.
Track and Analyze: Monitor and track the adoption rate of the digital offer, analyzing data and providing insights to support Digital Outcomes and Value delivery for our customers.
I2P Deployment and Tracking: Lead the deployment and ongoing tracking of the I2P process (potentially Improve-to-Place), ensuring its effectiveness and identifying areas for optimization.
Close the Feedback Loop: Track and manage service-related cases, utilizing them to generate actionable feedback for refining the digital offer.
Qualifications - External
Digital citizen
Strong experience in Csat &Q (Medallia tools + I2P
Leadership & change management
Ability drive and convince
Strong experience on customer
facing
facing
International experiences
Employment Type: Full Time, Permanent
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People are getting interviews at Schneider Electric through
People are getting interviews through
(based on 222 Schneider Electric interviews)
Campus Placement
Job Portal
Referral
Company Website
Walkin
Recruitment Consultant
25%
23%
12%
12%
7%
5%
16% candidates got the interview through other sources.
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Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Schneider Electric are saying
Quality Lead salary at Schneider Electric
reported by
4
employees
with 2-8
years exp.
₹1.6
L/yr - ₹8
L/yr
52%
less
than the average Quality Lead Salary in India
View more details
What Schneider Electric employees are saying about work life
based on 3.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Schneider Electric Benefits
View more benefits
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Schneider Electric Mumbai Office Location
Mumbai Office
Schneider Electric India Private Limited, Marwah House, 2nd floor, krishna lal marwah marg, Andher east
Mumbai
Maharashtra 400072
Maharashtra 400072
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