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Schneider Electric

Compare

4.2

based on 3.6k Reviews

346 Schneider Electric Jobs

Services Digital Offer Quality Leader

Schneider Electric India Pvt. Ltd.

4.2

based on 3.6k Reviews

2-8 years

₹ 1.55 - 8L/yr (AmbitionBox estimate)

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Services Digital Offer Quality Leader

Schneider Electric

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Data Analytics Automation Testing Risk Management Software Asset Management Change Management

+ 4 more

Job Description

Our mission in Services is to make Customers operations safe, efficient and resilient everyday. This requires us to combine the power of digital capabilities to advise, modernize, monitor and maintain the health of energy and automation assets and systems around the clock for our customers. The Quality SPOC for Services Digital Offers will oversee and improve the quality, reliability and robustness of Digital Offer augmenting the value of Service offers.

We do have a continuously evolving ESXP portfolio, which is helping us to continuously develop our Services Asset Management offers. The Quality SPOC will be responsible for :

Collaboration is Key: Work closely with ESXP Technology Office (incl. CSH, Advisors (both with EDs and SPs) and Analytics) to ensure Offer Design Robustness.

Champion the robustness and reliability of the Services Offer designed solutions, ensuring the digital offer functions as intended.

Collaborate with ESXP team to Enhance Quality Processes: Software FMEA, comprehensive Testing and Validation of Digital Solutions used for Service offer.

Driving Improvement: Actively challenge team processes and deliverables to promote continuous improvement within the Services Digital team (CSH, Analytics, Digital Dev).

Risk Management: Proactively identify potential risks associated with the digital offer and implement strategies to mitigate them.

Interface to Product (sensors) Quality: Challenge the Product LoB (sensors) to identify potential product quality issues, advocating for adherence to proper processes and enacting containment actions when necessary.

Track and Analyze: Monitor and track the adoption rate of the digital offer, analyzing data and providing insights to support Digital Outcomes and Value delivery for our customers.

I2P Deployment and Tracking: Lead the deployment and ongoing tracking of the I2P process (potentially Improve-to-Place), ensuring its effectiveness and identifying areas for optimization.

Close the Feedback Loop: Track and manage service-related cases, utilizing them to generate actionable feedback for refining the digital offer.

Qualifications - External

Digital citizen

Strong experience in Csat &Q (Medallia tools + I2P

Leadership & change management

Ability drive and convince

Strong experience on customer
facing

International experiences

Employment Type: Full Time, Permanent

Read full job description

Prepare for Quality Lead roles with real interview advice

People are getting interviews at Schneider Electric through

(based on 221 Schneider Electric interviews)

Campus Placement

Job Portal

Referral

Company Website

Walkin

Recruitment Consultant

26%

23%

12%

11%

16% candidates got the interview through other sources.

High Confidence

What people at Schneider Electric are saying

Quality Lead salary at Schneider Electric

reported by 4 employees with 2-8 years exp.

₹1.6 L/yr - ₹8 L/yr

52% less than the average Quality Lead Salary in India

View more details

What Schneider Electric employees are saying about work life

based on 3.6k employees

70%

48%

41%

95%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Schneider Electric Mumbai Office Location

View all

Mumbai (1) Hyderabad / Secunderabad (1) Bangalore / Bengaluru (1)

Mumbai Office

Schneider Electric India Private Limited, Marwah House, 2nd floor, krishna lal marwah marg, Andher east Mumbai
Maharashtra 400072