Assistant Manager - Area Sales, Telecalling

Opening for Assistant Manager - Area Sales (D2C Telecalling) Pune

Managing a sales team of 50-100 off role employees and ensuring the business targets in budgeted COA

Monitor dialer productivity metrics for the tele-calling agents as per given targets

Ensure the daily Productivity benchmarks for all team members on - Calls, Pickups Conversion are met.

Timely allocation and 100% coverage on database assigned to the team

Ensure ongoing review rhythm with stakeholders to identify opportunity areas

Analyze action codes on daily basis and propose action plan to improve performance

Execute planned strategies to achieve given OP Targets of resolution and normalization

Co-ordination with Channel agnostic team for successful pick-ups

Compliance

Ensure proper documentation of customer interactions and raise alarms appropriately as per compliance procedures

Ensure team adherence to Compliance Policy and TRAI Policies

Investigate and close all VOC/Escalations within TAT