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58 SBI Cards & Payment Services Jobs
Executive - Retention & Activation, Onboarding
1-3 years
₹ 2 - 4.37L/yr (AmbitionBox estimate)
Chennai
1 vacancy
Executive - Retention & Activation, Onboarding
SBI Cards & Payment Services
posted 30d ago
Job Role Insights
Fixed timing
Job Description
- Make outbound/take inbound calls and retain the customer Resolve customer queries related to SBI Card
- Handle objections respond appropriately Retain customers using empowerment grid/Tools according to RACV and issues faced Ensure 100% capture of customer communication on the designated systems Meet required targets relating to the process on productivity, quality, retention %, floor hygiene etc
- Adhere to floor hygiene and policies of the company Ensure Spirit Letter policies are adhered to
- 100% achievement of daily targets on productivity and quality 100% adherence to floor hygiene metrics 100% accuracy in capturing of customer VOC on designated system
- Excellent verbal and written communication skills Linguistic proficiency in English, Malayalam and Tamil Computer skills (MS Office) especially MS-Excel Working in teams Typing skills would be an added advantage Negotiation skills
- Graduate in any discipline Should be flexible to work in rotational shifts and rotational scheduled offs Flexible on doing both Outbound Inbound calls
- 18-36 months for Executive Experience in a voice process taking both inbound and outbound calls and requiring meeting daily and monthly targets
- Experience can be in a domestic or international voice process for a financial or telecom product
Employment Type: Full Time, Permanent
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Anonymous · Customer Success, Service & Operations
in New Delhi
good environment
- Salary - Excellent
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