Technical Lead, Field Engineering

• Act as a subject matter expert on Application Access Governance (AAG) product of Saviynt for internal teams, partners and customers.
• Collaborate with the enablement team to develop training materials, content, SOPs, and documentation for empowering stakeholders with AAG product offerings.
• Conduct trainings on new features, product releases to external and internal stakeholders.
• Work with presales and solutions engineers to guide on AAG use cases and configurations
• Perform pattern analysis on customer issues, identify problem areas and work with product management teams to address issues
• Provide daily/weekly status reports to senior management
• Dissect requirements into usable test cases and a test plan that covers new functionality, while keeping an eye on all other aspects that ensure full testing coverage
• Work closely with business and technical teams supporting various Saviynt product offerings especially AAG
• Follow approved life cycle methodologies, create documentation for design and testing

WHAT YOU BRING

• Identity and Access Management domain knowledge is mandatory.
• Application Access Governance knowledge is preferable. Understanding of GRC systems like SAP GRC, Oracle GRC , Segregation of Duties, Entitlement Governance is good to have.
• bachelors degree or an equivalent experience
• Knowledge of Java/J2EE and experience with SQL. Be able to build SQL queries and triage datapoint related issues
• 5+ years of industry experience in design, development, customization, configuration, deployment or support preferably in any Identity Management and Governance products
• Experience in Unix Shell/Perl scripting
• Prior experience integrating with any SSO providers
• Knowledge of Web Services (REST/SOAP)
• Experience with ticketing systems; Service Desk, Remedy, Freshservice, JIRA etc
• Excellent verbal and written communication skills, critical thinking skills, and the ability to think on your feet
• Good presentation and training skills
• Must be able to thrive in a fast-paced, high-energy environment
• Ability to work independently, adapt quickly, and maintain a positive attitude