Technical Lead, Support operations - JVM Diagnostics

What Youll Do

• Customer Communication
• Communicate with technical experts to explain the critical issue(s) and solutions for implementation and break fix related questions
• Drive Customer Satisfaction through timely & quality communication for any critical situation where advanced support is needed
• Troubleshooting Skills
• Troubleshooting of customer reported incidents and system alerts in the areas of JVM Diagnostics domain expertise
• Identify, debug and troubleshoot break fix issues for quick resolution
• Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
• Respond and resolve issues within agreed service levels
• Collaboration & Knowledge Sharing
• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
• Mentor and train other team members with tech solutions

WHAT YOU BRING

• 7-10 years hands-on experience in supporting JVM environment
• Extensive hands-on experience in debugging issues with JVM
• JVM diagnostics (thread dump, heap dump, Garbage Dumps)
• Experience with analyzing thread dumps, heap dumps, and Garbage dumps
• Experience with “outofmemory” patterns and providing recommendations
• Experience troubleshooting thread leaks

Preferred skills and qualifications

• Bachelor's degree in Computer Science, Information Technology, or Software Engineering