Executive IT

1) CRM Management:

- Manage and optimize the company's CRM system to ensure data accuracy and integrity.

- Monitor passenger interactions and provide insights for improving passenger satisfaction and retention.

- Create and implement automated workflows for better passenger communication and engagement.

2) Data Insights & Reporting:

- Analyse historical data to identify passenger trends, behavior, and preferences.

- Generate reports and insights for management to improve business decision-making.

- Assist in segmenting passengers for targeted marketing campaigns.

3) Social Media Marketing Support:

- Develop social media strategies that align with passenger engagement goals.

- Monitor and report on social media metrics to evaluate campaign performance and passenger sentiment.

4) IT and ERP System Support:

- Work with IT and other departments to integrate CRM with ERP software and other systems.

- Provide basic troubleshooting and support for CRM and ERP-related technical issues.

- Assist in the implementation of ERP systems for passenger service, sales, and marketing
processes.

Note: Local candidates from Surat are preferred, and only male are eligible.