E-Commerce Sales Executive - Sarees/Fashion/Retail

Roles and Responsibilities

• Follow up with enquiries through e-mails, facebook, websites, whatsapp, phones, all other digital mediums - and convert to orders
• Convert leads generated through digital mediums into Sales and achieve the given Sales Targets
• Understand customer requirement and assist them accordingly
• Follow up and implement Content Marketing - Live sessions, videos, etc in social media to generate leads
• Develop strong relationships with regular and key clients and regularly update them with new product launches, new categories etc
• Follow up with Digital team for shoots, product shoots, catalogue shoot etc
• Coordinate with the Dispatch team and ensure timely delivery of products with quality output
• Engage Digital Audience through various Online Campaigns - Handle social mediums - Respond to enquiries, etc
• Look for various mediums of expansion for e-commerce
• Handling customer issues & grievances
• Follow the Order Management Process
• Coordinate with the CRM Executive for creating Database & Analytic
• Submit DSR and MSRs to the management on a daily basis
• Follow the Company SOPs
• Maintaining relationship with the Customers
• Conducting Online Sale activities Digitally, promotions etc and other lead generation activities

Desired Candidate Profile

• Min one year of experience in client facing role, customer service role, e-commerce sales role.
• Preferred industry - Textiles, Apparel, Fashion, Jewellery, Retail
• Good sales skills, convincing skills, customer follow up
• Good communication skills
• Hands on experience of using Social Media
• Candidates must know English and Telugu languages

Benefits

• Very good sales incentives
• Allowances and other benefits