Associate Hospitality Revenue Optimization Analyst

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we re working, our teams come together to create leading revenue management solutions that accelerate our clients growth through revenue optimization.

Now we just need you!

In this position you will be responsible for resolving basic client business and decision issues directly with the client via portal. You will contribute to the quality of the system forecasts and decisions, thereby to client retention.
Each team member in this position must consistently demonstrate their ability to flourish in a highly pressurized team environment whilst maintaining a flexible attitude and meticulous attention to detail to the work assigned.

What you ll be doing...

• Gain a basic understanding of IDeaS products and processes in relation to the hospitality business
  Resolve basic Business or Decision issues for the client including questions on business practices, system configuration, system usage and monitoring
  Ensure portal issues, entered as cases, case activities or tasks in Salesforce are resolved accurately within pre-defined resolution timeframes and details entered in Salesforce
  Communicate with clients via the appropriate method
  Interact with and support the internal clients like Client Relationship Manager, Project Managers, Quality Assurance, Research and other teams
  Ensure timely identification of issues and appropriate escalations to the senior ROA member
  Assist in special departmental projects
  Acquire Technical Skills to qualify for Sr. Associate Revenue Optimization Data Analyst certifications
  Execute special procedures to create structured data analysis or ad-hoc reports for IDeaS clients.

What you ll bring to us

• BE / B. Sc / M.Sc. or a degree in science with Mathematics or Statistics as one of the main subjects
  Analytical approach to identification and resolution of complex problems.
  Computer proficiency in MS Excel, MS Word, MS PowerPoint
  Proven English verbal and written communication skills

We Support Who You Are .

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.

Additional Information:
To qualify, applicants must be legally authorized to work in [India], and should not require, now or in the future, sponsorship for employment visa status.

SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights . Also view the Pay Transparency notice.

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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