Manager - Business Development

Key Responsibilities and Tasks

• Conducting market analysis and identify potential customers using various sources such as carriers, trade journals, networking insights and use those for actively selling ocean products.
• Collecting data from potential /existing customers and other sources on competitor moves, business lost to competitors and reasons.
• Ensuring timely and accurate sales forecast and using the above market information for planning all India sales strategies
• Finalizing Baroda sales plans in consultation with the sales team/ agents
• Preparation of customer visit plans for the sales /regional managers based on existing and potential revenue growth opportunities.
• Ensuring timely and accurate inquiry and sales MIS and using the information for aggressively driving the sales targets.
• Develop relationships with regional /local offices of global accounts and ensure complete customer satisfaction.
• Building strong relationships with the high value key accounts (existing /potential) to enhance the revenue potential in coordination with domestic/regional sales managers/team.
• Ensuring timely and accurate inquiry and sales MIS from sales team and using the information for aggressively driving the sales targets.
• Develop relationships with regional /local offices of global accounts and ensure complete customer satisfaction.
• Building strong relationships with the high value key accounts (existing /potential) to enhance the revenue potential in coordination with domestic/regional sales managers/team.
• Ensure vendor registration with all the major exporters and importers along with appropriate long term relationship development strategies.
• Ensure timely problem solving, freight negotiations/ approvals, communications, budget approvals etc. for agents/ sales team to enable faster finalization of sales deals and customer retention.
• Establishing processes to collect customer feedback periodically and use the information for improving service levels and customer relationships.
• Using expertise available with different officials in the organization to provide prompt solutions to customer needs.
• Providing customer feedback on products and service levels to top management and help in taking decisions related to improvement.