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IT Technology Services Specialist
SAP
posted 1d ago
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Flexible timing
Key skills for the job
Job Description
- Drive technical resolution of long running Problem Records / RCAs
- Facilitate Zero Outage Room (ZOR) lessons learnt meetings
- Preparation and driving of action plan to de-escalate situation related to Outages and RCAs
- Drive action plans to prevent recurring outages
- Support complex RCAs
- Improve the utilization of colleagues (Problem Coordinators & SWAT team) in their respective regions.
- Exceptional RCA request approval.
- Take necessary steps to address the Global escalations.
- Drive internal initiatives or projects or reporting
- Outage and RCA review
- Support leadership team with outage and RCA related info specific to customers and regions
- 4 to 8 years of SAP Basis / HANA certification and experience
- Solid knowledge in IT and solution
- Experience in customer interaction
- Experience in working in a virtual set-up involving teams spread across globally
- Experience in decision making within own area of responsibility / project
- Expert level verbal and written English communication
- Experience of coordination across teams and lines of business to solve problems
- Experience with Service Now will be an added advantage
- Experience and certification related to Root Cause Analysis (RCA) methodologies
Employment Type: Full Time, Permanent
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