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Returnship : IT Technology Services Senior Specialist
13-14 years
Bangalore / Bengaluru
1 vacancy
Returnship : IT Technology Services Senior Specialist
SAP
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
We help the world run better
Meet your team:
SAP Enterprise Cloud Services (ECS) organisation run and operate SAP s private cloud offering which are built for customers in various hyperscalers like Microsoft Azure, Google Cloud Platform or Amazon web services.
As part of the ECS Delivery Technical Operations, the Server Management team is responsible for 24x7 operations of these business-critical SAP systems in the cloud at the maximum efficiency. Team provides stable support for the OS and Infrastructure hosted in the hyperscalers or SAP DC. Proactive support is provided to maintain system availability and ensure smooth operations. Apart from the day to day operations we also have strategic projects for newer technologies and enhancements.
What youll do :
Summary: . We are looking for an experienced Linux & Cloud Administrator to support our multinational team by providing L3/L4 expert support for all Linux OS and infrastructure customer issues. You will lead efforts in trouble shooting, incident handling, root cause analysis, enabling faster issue resolution and continuous improvement of our operational processes.
The ideal candidate possesses deep technical expertise in Linux systems, exceptional trouble shooting and problem-solving abilities. This role demands comfort in a fast-paced, dynamic environment and the ability to operate effectively in a global 24x7 setting.
Responsibilities:
- Accountable for ensuring round-the-clock availability of SAP systems operating within SAP ECS.
- Act as technical expert during Live site incidents (downtimes of supported services in scope), investigate and solve incidents on a deep technical level.
- Perform in-depth troubleshooting and log analysis to identify and solve complex issues in accordance with internal and external SLAs.
- Serving as the elevated L3/L4 support for critical production issues.
- Adhering to change management protocols while executing service requests.
- To take the On Call / On Duty / Weekend task based on shift schedule.
- Act as a point of escalation for complex server-related issues.
- Work closely with team members to troubleshoot and resolve escalated incidents promptly.
- Apply ITIL incident management processes to ensure timely resolution.
What you bring : (Role Requirements):
- Experience: 8+ years of professional experience in Linux system administration with a demonstrated ability to perform trouble shooting and incident handling.
- Technical Skills:
- Expert-level Linux knowledge: Deep understanding of Linux internals, kernel architecture, process and memory management, filesystems, and system calls.
- Troubleshooting and Diagnostics: Mastery of tools like top, htop, vmstat, iostat, sar, ps, netstat, ss, journalctl, rsyslog, dmesg, strace, lsof, tcpdump, wireshark, perf, systemd-analyze.
- Networking: Advanced understanding of TCP/IP, network interfaces, routing, DNS, DHCP, firewalls, and diagnostic tools.
- Security: Strong knowledge of security principles, OS hardening, compliance, and tools for vulnerability scanning and intrusion detection.
- Scripting and Automation: Proficiency in Shell scripting, Python, and/or other scripting languages. Experience with Infrastructure-as-Code tools like Ansible, Puppet, Chef, or Terraform.
- Cloud Infrastructure: Experience with AWS, Azure, or GCP, including core services.
- Virtualization: Familiarity with Docker, Kubernetes, and other virtualization technologies.
- Soft Skills:
- Analytical and Problem-Solving: Exceptional ability to analyze complex issues, identify root causes, and implement effective solutions.
- Communication: Excellent written and verbal communication skills, with the ability to explain technical findings clearly to both technical and non-technical audiences.
- Documentation: Ability to create clear, concise, and comprehensive technical documentation.
- Incident Management: Experience with ITIL or similar incident management frameworks.
- Continuous Learning: A strong commitment to ongoing learning and professional development.
Language Skills:
- Fluency in English is essential.
Tools and Technologies:
- Monitoring Tools: Prometheus, Grafana
- Log Management: Splunk
- Diagnostic Tools: (As listed in technical skills)
#SAPReturnshipIndiaCareers
.
Requisition ID: 413280 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Requisition ID: 413280
Posted Date: Jan 21, 2025
Work Area: Information Technology
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Location:
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Specialist roles with real interview advice
Top SAP Senior Specialist Interview Questions
Q1. Duplicate Integer in Array Given an array ARR of size N , containing each number between 1 and N-1 at least once, identify the single integ ... read more
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What people at SAP are saying
Rating based on 2 Senior Specialist
reviews
Anonymous · Consulting
in Bangalore / Bengaluru
Likes
Awesome policies
- Job security - Good
Dislikes
Growth and learning opportunities are limited. Most work is automated so hands on experience doesn't come.
- Skill development - Poor
+3 more
Senior Specialist salary at SAP
reported by
14
employees
with 5-15
years exp.
₹20
L/yr - ₹38.7
L/yr
125%
more
than the average Senior Specialist Salary in India
View more details
What SAP employees are saying about work life
based on 1.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
SAP Benefits
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