Senior Specialist

We help the world run better

What you`ll do:

We are looking for experienced and hands-on SAP technology professional to work in the Regional Delivery MEE team with a Customer First mindset. As a team, we own the regional delivery engage customers in three segments. Proactive, Reactive, and Continuous Improvement.

Proactive: As a core team member, you are assigned to work with a dedicated top customer account in the MEE region for a limited period. With front office teams and TechOps delivery organization, you define and own a fit-4-purpose engagement model to maximize customer value and address pressing topics that otherwise impact daily operations.

Reactive: You shall be playing a catalyst role to bring the situation into business as usual (Red-to-Green) with your experience, structured thinking, teamwork, and customer empathy with involvement in the following areas:

• Demand-based engagement in critical situation management e. g. Major outages, War room cases, and maintenance issues like disaster Recovery / Backup & Restore.
• Service Entitlement fulfillment issues e. g. Delays, Complex request
• Hypercare for specific customer case
  

Continuous Improvement: Identify and address customer pain points and value leaks in the MEE region to further improve ECS service. Periodic engagement in ECS strategic PoC / pathfinder projects to represent delivery.

What you bring:

• Hands-on experience in Basis, System Performance Management, Database, Lifecycle events (Upgrades / Updates)
• Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• SAP system installation / configuration with Linux and Windows operating systems
• Good understanding of around database and filesystem replication and preparation of network routing.
• Experience in Problem Management, root cause analysis
• Ready to learn other SAP product administrations like cloud connector, S4HANA etc
• Use to working in a matrix set-up
• Can take a lead to drive multiple stakeholders with Organize / Structure day2day documentation
• English (fluent) and German added benefits

Meet your team :

Within the Product Engineering board area, the mission of the ECS Delivery Delivery organization is to run and operate SAP s private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by hyperscalers like Microsoft Azure, Google Cloud Platform or

Amazon Web Services (AWS). ECS delivered services include backups, patching, provisioning, and upgrades, restore and disaster recovery, infrastructure monitoring and event detection. Services are delivered from all regions (EMEA/MEE/AMER/APJ) having a strong international focus and cultural diversity.

As part of ECS Delivery, the Disaster Recovery team focuses on implementing standardized processes to provide Disaster Recovery systems to our customers. This includes developing automation of cloud deployment and operations as well as co-innovating with customers and other SAP teams to setup first time builds of new SAP solutions in the ECS portfolio.

Bring out your best

We win with inclusion

SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap. com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 410893 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.